Program Supervisor – Resource Specialists

The Salvation Army; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army seeks a Resource Specialist for the Men's Shelter in Calgary. This role involves supervising staff, developing program operations, and ensuring effective service delivery. Ideal candidates will have relevant social services qualifications, extensive frontline experience, and the ability to navigate complex client situations.

Qualifications

• Requires a Police Information Check (PIC) with Vulnerable Sector Search.
• Current and Alberta approved Standard First Aid/ CPR Certification required.
• 3+ years experience in frontline casework within a social service environment.

Responsibilities

• Supervise staff and operations of the Shelter Resource Specialist team.
• Assist in program development and evaluation.
• Maintain effective relationships with community partners.

Skills

Attention to detail

Problem solving

Analytical skills

Excellent communication skills

Coaching and feedback

Interpersonal skills

Leadership skills

Crisis intervention skills

Education

Two-year college diploma in related social services field

Tools

MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

This position supervises the staff and functioning of the Centre of Hope Men’s Shelter Resource Specialist team and provides assistance to the Shelter Manager with development and overall operation of the Shelter Program.

ACCOUNTABILITIES:

Program Operations:

• Assists the manager in the development and delivery of the program.

• Ensures the Shelter Resource Specialist team incorporates the values, standards, philosophy of The Salvation Army to achieve its mission. Assists in the development of annual program operational plan.

• Assists with preparation of the annual program evaluation.

• In collaboration with the Shelter Manager, develops, implements and evaluates program goals that support the annual program operational plan.

• Assists with researching and implementing best practices, as well searching out opportunities.

• Participates in the development of program policies and guidelines.

• Assists with the implementation of, and participates in, the provision of the case management system including intake, support, goal planning, referral, networking, and other direct services to clients.

• Researches and implements approved program initiatives.

• Maintains and promotes effective working relationships with government agencies and other community partners.

• Performs other related duties as assigned.

Team Management:

• Responsible for the overall daily operation and management of the Shelter Resource Specialist Team.

• Provide guidance, training, support, and assistance and ensure direct reports complete mandatory training and/or certifications.

• Make recommendations and provide support to the Shelter Program Manager as it relates to the selection, supervision, training, disciplining and termination of the Resource Specialist team.

• Ensure the Men’s Shelter Resource Specialist team is fully staffed with qualified staff and that they have the resources to do their jobs.

• Responsible for payroll supervisory functions inclusive of approving vacation, sick time, timesheets, etc. for direct reports; ensures employees are paid accurately and on-time utilizing The Salvation Army’s electronic payroll system and following all legislation, policies, and procedures.

• Effectively utilizes, supports, evaluates and retains volunteers at the West Desk.

Financial:

• Ensures diligent stewardship of resources.

• May prepare purchase requisitions, and other finance documents, in accordance with Finance procedures; may verify payroll register.

• May approve and codes invoices for payment in the absence of the manager.

Administrative:

• Provides support to help fulfill the Salvation Army Accreditation Standards.

• Prepares and submits documentation, reports, and other statistical information as required by management and funders.

• Performs administrative tasks (i.e., filing, photocopying, email, phone calls, etc. that support program objectives.

• Attends and/or coordinates departmental meetings.

• Attends internal meetings, presents program issues, answers questions, and prepares reports as required.

• Attends and participates in meetings/events/committees (internal and external) as required.

• Maintains an up-to-date position manual.

WORKING CONDITIONS:

• This is a full-time position at 40 hours per week.

• Weekly Schedule: M-F, 0900 - 1730 with 30 mins unpaid meal break

• Works in a men’s residential shelter facility.

• May have to deal with aggressive and/or disruptive residents.

• Potential of verbal and, less likely, physical attacks.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• A two-year college diploma in related social services field

• Police Information Check (PIC) with Vulnerable Sector Search

• Current and Alberta approved Standard First Aid/ CPR Certification

Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

Experience and Skilled Knowledge Requirements:

• At least three years prior related experience in frontline casework in a social service environment including overseeing a team.

• Experience working with people who are vulnerable, in crisis and/or experiencing homelessness.

• Experience within a shelter system.

• Administration experience including preparing reports and documentation.

Skills and Capabilities:

• Operational/Service Management skills to research best practices and service opportunities that align with accreditation processes, intended program outcomes, and resources.

• Attention to detail, problem solving and analytical skills.

• Able to assess crisis situations and make concise decisions

• Demonstrates excellent communication skills (verbal/written).

• Attentive listening skills for the purpose of coaching and conflict resolution.

• Ability to coach and provide constructive feedback.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Strong understanding of professional boundaries when working with a vulnerable population.

• Proficient in in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information.

• Models effective client service and crisis intervention skills. Able to work collaboratively with sector agencies.

• Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

• Demonstrated trauma informed care and de-escalation skills.

• Strong interpersonal, motivational, leadership, and organizational skills.

Compensation:

The target hiring range for this position is $27.60 to $34.50 with a maximum of $41.39.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.