Contract Client Care, Team Lead, Calgary Animal Referral & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading veterinary hospital in Calgary seeks a full-time Supervisor for their Client Care team. This role involves hands-on management duties supporting team operations while fostering positive relationships with clients and colleagues. Ideal candidates will possess strong communication skills and prove capable of training staff while managing schedules effectively.

Benefits

RRSP Employer 5% Match Program

Competitive wages and health/dental benefits

Generous personal pet care discounts

Annual uniform allowance

Exceptional career development opportunities

Referral Bonus Rewards

Qualifications

• Ability to work efficiently both independently and collaboratively.
• Experience in training and supervising teammates.

Responsibilities

• Support and direct the Client Care team.
• Train and orient new team members.
• Create equitable schedules and coordinate vacation coverage.

Skills

Excellent verbal communication

Written communication skills

Team collaboration

Job description

Contract Client Care, Team Lead Location: Calgary, AB

The Calgary Animal Referral and Emergency (C.A.R.E.) Centre, is currently recruiting for a CONTRACT Full-time Supervisor for the Client Care team. This position is being hired for 6 months with the possibility of extension at the end of this term.

The C.A.R.E. Centre is a fully functioning referral hospital, with board certified specialists in a wide range of referral services including: internal medicine, critical care, surgery, radiology, oncology, ophthalmology, neurology, cardiology, dermatology, emergency and dentistry/oral surgery.

The C.A.R.E Centre is committed to supporting pet owners and the veterinary community by providing the highest level of animal emergency and referral care. The successful candidate will support and direct the Client Care team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions.

The Client Care Supervisor will also work closely with the hospitals leadership team to promote a positive hospital image and continuously work towards betterment of the hospital. Excellent verbal and written communication skills are essential, as is the ability to work efficiently on your own and with the team. Additional duties and responsibilities include;

• Training and orientation for new team members,

• Creating an equitable schedule for the team

• Coordinating vacation coverage

• Cross training within the hospital departments,

• Assist in performance management

• Involvement in patient treatments as necessary to support the ER team and overall hospital support.

Schedule:This is a full-time (40 hours per week) position with a schedule that can be flexible to meet your individual needs. Fifty percent of this role will involve working within the reception team as a CCS, and fifty percent will be dedicated to administrative tasks. Our Emergency Department operates 24 hours a day, 7 days a week, but the position does not necessarily require coverage of all shift hours.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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