Program Services Assistant

MDA; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

York University is seeking a Program Services Assistant to support studio operations and student services within AMPD. You will coordinate space bookings, equipment, and facilities while delivering responsive administrative and client service support to students, faculty, staff and external partners.

The role requires a college diploma in a relevant discipline and two years of related experience, with strong organization, communication, and confidentiality skills to thrive in a dynamic,

Qualifications

• College Diploma in live performance, music industry arts, or music production.
• Two years of administrative support/operational coordination experience.
• Experience with facilities, space bookings, equipment, and client services.
• Must provide degree credentials at interview.

Responsibilities

• Support studio operations and student services for AMPD.
• Coordinate space bookings, equipment, and facilities efficiently.
• Provide responsive administrative and client service to students, faculty, staff and external partners.
• Collaborate with operations manager to meet unit objectives.

Skills

Client service

Team collaboration

Interpersonal skills

Project coordination

Organization

Attention to detail

Communication

Confidentiality

Judgement

Adaptability

Education

College Diploma in relevant discipline

Tools

MS Office Suite

Zoom

Job description

School of the Arts, Media, Performance and Design

Affiliation *

YUSA 1

Contract Full Time

Job Start Date

08-31-2026

Job End Date

08-27-2027

Posting Intent

YUSA-1: This posting is now open (extended/external). All interested persons may apply. Preference will be given to employees in YUSA2 who have applied within the first 5 days from the open (extended/external) posting date.

Access Full Position Posting

Purpose

Reporting to the Operations Manager, Music, Theatre, Dance and Performance, the Program Services Assistant supports the effective delivery of studio operations and student services within AMPD, ensuring the efficient coordination of space bookings, equipment, and facilities while providing responsive, high-quality administrative and client service support to students, faculty, staff, and external partners.

Education

College Diploma in a relevant discipline such as live performance, music industry arts, or music production or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience

Two (2) years of related experience in administrative support, client services, and operational coordination, including experience supporting facilities, space bookings, equipment administration, and musical and performing arts environments.

Skills

• Commitment to client-focused service delivery, including the ability to provide responsive and proactive customer service.
• Ability to exercise initiative and work effectively and constructively as a team member and independently to achieve and support unit/organizational objectives.
• Effective interpersonal skills, including the ability to work collegially and foster positive working relationships.
• Ability to respond and adapt in a changing, high-pressure environment while meeting deadlines.
• Demonstrated ability to coordinate and monitor a wide variety of projects, both short-term and long-term.
• Ability to exercise good judgment, professionalism and results-orientation in analyzing and evaluating situations/circumstances and solving problems.
• Effective organizational skills, including the ability to set priorities and work effectively under pressure of high-volume work.
• Effective attention to detail, including the ability to attend accurately to details.
• Effective communication skills to elicit information and answer inquiries.
• Ability to display good judgement and initiative.
• Ability to maintain confidentiality.
• Intermediate computing skills in MS Office (Word, Excel, PowerPoint, Access, and Teams) and Zoom.
• Knowledge of the Ontario Health and Safety Act, WHMIS, and other accepted health and safety work practices related to facilities and renovations.
• Knowledge of project management principles and practices.
• Knowledge of facilities management principles and practices.
• Knowledge of Working at Heights safety requirements and procedures.

Additional Notes

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Equal Employment Opportunity

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

Application Deadline

PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.