House Captain (Fall)

MDA; Toronto; On-site; CAD 21,000 - 30,000; Part time

Job summary

York University is seeking a casual (up to 24 hours per week) box office and ushering lead for its Fine Arts Performance Facilities. You will oversee day, evening and weekend performances across venues, manage staff, respond to inquiries, and handle payments with a focus on safety and service.

The role requires a High School Diploma and experience in fast-paced, customer-focused environments, including supervising casual workers, with knowledge of ticketing systems and MS Office being an asset.

Qualifications

• High School Diploma required; previous cash handling is an asset.
• Experience in high-volume, customer-focused roles with supervision of casual staff.
• Familiarity with ticketing systems and MS Office is beneficial.

Responsibilities

• Organize and lead box office and ushering staff for day, evening and weekend performances.
• Respond to customer inquiries and manage cash/credit payments.
• Ensure safety compliance and high standard of customer service at all times.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Interpersonal skills

Communication

Teamwork

Initiative

MS Office

Data entry

Safety compliance

Ticketing systems

Education

High School Diploma

Tools

Ticketing systems

MS Office

Job description

Performance Facilities, School of the Arts, Media, Performance and Design

Affiliation *

YUSA 2 PT

Casual (up to 24 hours per week)

Job Start Date

09-08-2026

Job End Date

12-15-2026

Posting Intent

YUSA-2: This is an open posting. All interested persons may apply. The hiring unit will first consider applications from members of YUSA 2 with seniority

Access Full Position Posting

Purpose

This position is responsible for organizing and leading the box office and ushering staff at Fine Arts Performance Facilities venues (Sandra Faire and Ivan Fecan Theatre, Tribute Communities Recital Hall, Price Family Cinema, McLean Performance Studio, Joseph G. Green Studio Theatre) during day, evening and weekend performances.

Education

High School Diploma

Experience

Previous experience providing service in a high-volume customer-oriented operation, including experience leading casual or student workers, responding to customer enquiries and handling cash/credit card payments. Experience with ticketing systems and/or audience service is an asset.

Skills

Demonstrates commitment to exemplary customer service. strong leadership, organizational, problem-solving and interpersonal skills. able to communicate clearly and concisely, work independently and as a part of a team and respond effectively to customer concerns and service issues as they arise. good judgment and willingness to take initiative. sensitive to student needs and interests. familiar with MS Office and similar computer software, good keyboarding/data entry skills. familiar with Occupational Health and Safety Act . familiarity with computerized ticketing systems is an asset.

Access Full Position Posting

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.