House Captain (Winter/Spring)

MDA; Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

York University is seeking staff to organize and lead box office and ushering operations for its Fine Arts Performance Facilities, including Sandra Faire and Ivan Fecan Theatre, Tribute Communities Recital Hall, Price Family Cinema, McLean Performance Studio and Joseph G. Green Studio Theatre.

The casual (up to 24 hours per week) position supports day, evening and weekend performances, with a focus on excellent customer service, leadership of student workers, cash handling, and use of ticketing

Qualifications

• Previous experience providing service in a high-volume customer-oriented operation, including experience leading casual or student workers, responding to customer enquiries and handling cash/credit card payments.
• Experience with ticketing systems and/or audience service is an asset.
• Demonstrates commitment to exemplary customer service.
• Strong leadership, organizational, problem-solving and interpersonal skills.
• Able to communicate clearly and concisely, work independently and as a part of a team and respond effectively to customer concerns and service issues as they arise.

Responsibilities

• Organize and lead the box office and ushering staff at Fine Arts Performance Facilities venues during day, evening and weekend performances.

Skills

Leadership

Customer service

Communication

Teamwork

Interpersonal skills

Data entry

OHSA familiarity

Education

High School Diploma

Tools

Ticketing systems

MS Office

Job description

Performance Facilities, School of the Arts, Media, Performance and Design

Affiliation *

YUSA 2 PT

Casual (up to 24 hours per week)

Job Start Date

01-15-2027

Job End Date

08-08-2027

Posting Intent

YUSA-2: This is an open posting. All interested persons may apply. The hiring unit will first consider applications from members of YUSA 2 with seniority

Purpose:

This position is responsible for organizing and leading the box office and ushering staff at Fine Arts Performance Facilities venues (Sandra Faire and Ivan Fecan Theatre, Tribute Communities Recital Hall, Price Family Cinema, McLean Performance Studio, Joseph G. Green Studio Theatre) during day, evening and weekend performances.

Education:

High School Diploma

Experience:

Previous experience providing service in a high-volume customer-oriented operation, including experience leading casual or student workers, responding to customer enquiries and handling cash/credit card payments. Experience with ticketing systems and/or audience service is an asset.

Skills:

Demonstrates commitment to exemplary customer service. strong leadership, organizational, problem-solving and interpersonal skills. able to communicate clearly and concisely, work independently and as a part of a team and respond effectively to customer concerns and service issues as they arise. good judgment and willingness to take initiative. sensitive to student needs and interests. familiar with MS Office and similar computer software, good keyboarding/data entry skills. familiar with Occupational Health and Safety Act . familiarity with computerized ticketing systems is an asset.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.