Program Officer - Research Operations, Services and Support

Ocean State Job Lot; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in mental health care is seeking a dedicated Program Officer to support research operations. This exciting role involves coordinating initiatives that foster community-building among research trainees and staff, while ensuring compliance with institutional policies. You will play a vital part in developing training programs, managing communications, and supporting recruitment efforts. If you are passionate about contributing to the mental health field and enjoy a collaborative environment, this position offers a unique opportunity to make a meaningful impact in the community.

Qualifications

• 2+ years of customer service experience in a public sector setting.
• 1 year of health science research experience required.

Responsibilities

• Coordinate outreach and communications for research initiatives.
• Support trainee recruitment and develop training materials.

Skills

Excellent communication skills

Attention to detail

Interpersonal skills

Problem-solving

Ability to prioritize

Education

Undergraduate degree

Post-secondary education

Tools

Electronic learning management systems

Job description

CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.

Program Officer - Research Operations, Services and Support

As Canada’s largest mental health care provider, the Centre for Addiction and Mental Health provides evidence to drive system and policy change through the implementation of innovations and novel service delivery interventions. The Research Operations, Services and Support (ROSS) office is a central group within the CAMH Research Institute that provides administrative support to ensure that all research activities carried out at CAMH or by CAMH personnel comply with funder, governmental or institutional policies and regulations.

The ROSS office is seeking a full-time, contract (12 months) Program Officer reporting to the Manager, Research Practice to support the Koerner Centre for Research Training (KCRT). The KCRT supports the CAMH research community, with a focus on research trainees and early career researchers, in the development, implementation, and evaluation of a range of initiatives, services, and resources supporting the dynamic community of learning within CAMH. The Program Officer will be an integral member of the ROSS team and will work closely with the Scientific Director of KCRT, the ROSS office, and CAMH scientists, trainees, and staff.

The Program Officer will take an active role in coordinating the diverse array of Centre initiatives, with the purpose of providing opportunities for community-building and learning for research trainees, staff, and scientists. The successful candidate will facilitate community-building for CAMH research trainees by developing communications to bring awareness to supports and resources, and by supporting trainee recruitment efforts. The Program Officer will also provide support in the development of training for core competencies in key areas of research conduct, grounded in principles of equity, diversity and inclusion. The Program Officer will stay abreast of current training developments and opportunities. The successful candidate will support a workplace which embraces diversity, encourages teamwork and complies with all applicable institutional and regulatory requirements. Responsibilities will include, but not be limited to:

• Administrative and organizational support for internal and external outreach and communications, including developing and disseminating communication materials, organizing, attending and hosting meetings/events, and consulting with university and community partners.
• Serve as the main point of contact for trainee events, initiatives, and resources.
• Provide administrative support for Research Training Leadership Advisory activities.
• Supporting the extraction and reporting of metrics related to equity, diversity, and inclusion, as well as training events and initiatives.
• Support the development of novel core competency training; liaising with subject matter experts and stakeholders; supporting curriculum development.
• Programming and development of training materials including within electronic learning management systems, as needed.
• Supporting processes including trainee recruitment, meetings, management of records, and reporting.
• Assisting with other research activities and projects, as assigned.

This position will be primarily located at 1025 Queen Street West.

• Undergraduate degree or other formal post-secondary education is required.
• 2+ years of work experience in a customer service role in a public sector setting preferably in a healthcare administration or research administration environment.
• One (1) year of health science research experience is required.
• Experience with the development of training/educational materials is an asset.
• Excellent communication skills demonstrated by experience drafting formal letters or mass communications.
• Exemplary attention to detail.
• Excellent interpersonal skills, tact, and discretion and a genuine interest in supporting scientific research.
• Experience with working in an academic or healthcare environment is an asset.
• Ability to quickly find, learn and assimilate new information.
• Ability to prioritize and handle a high volume of diverse projects simultaneously.
• Ability to capture and articulate risk issues.
• Ability to communicate and problem-solve with a diverse variety of stakeholders and team members who may have conflicting interests and priorities.
• Ability to handle sensitive and confidential information in a professional manner.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions. We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.