Program Officer - Research Operations, Services and Support Office

Ocean State Job Lot; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

An established industry player in mental health care is seeking a dedicated Program Officer to join their Research Operations team. This full-time role offers an exciting opportunity to contribute to transformative research initiatives that drive social change. The ideal candidate will support the administration of research processes, ensuring compliance and data integrity while collaborating closely with various teams. This position not only promises professional growth but also allows you to make a meaningful impact in the field of mental health. Join a workplace that values diversity, equity, and inclusion, and be part of a mission that aims to change lives for the better.

Benefits

Competitive salary and benefits package

Professional development opportunities

Inclusive workplace culture

Qualifications

• 3+ years in customer service within public sector, preferably in healthcare.
• Experience in research administration and project management is essential.

Responsibilities

• Support research trainee registration and ensure data accuracy.
• Manage small projects and develop necessary documentation.

Skills

Customer Service

Research Administration

Project Management

Communication Skills

Attention to Detail

Bilingualism (French/English)

Education

Bachelor's Degree

Human Resources Management

Tools

MS Office Suite

REDCap

SharePoint

Job description

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

Program Officer - Research Operations, Services and Support Office

Address: 250 College Street and 1001 Queen Street West

Through its core values ofCourage, Respect and Excellence, CAMH is implementing its Strategic Plan:Connected CAMH,to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental HealthisHealth.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .

As Canada’s largest mental health care provider, the Centre for Addiction and Mental Health provides evidence to drive system and policy change through the implementation of innovations and novel service delivery interventions. The Research Operations, Services and Support (ROSS) Office is a central group within CAMH Research that provides administrative support to ensure that all research activities carried out at CAMH or by CAMH personnel comply with funder, governmental or institutional policies and regulations.

The ROSS Office is seeking a full-time, contract (18 months) Program Officer reporting to the Manager, Research People and Processes. This role will be integral to the ROSS team and will work closely with scientists and research staff. The role will support and coordinate key initiatives and processes related to Research personnel through close collaboration with other ROSS teams (Training and Practice, Grants and Awards, Research Finance) and strategic corporate partners such as People & Experience and Payroll. The successful candidate will support a workplace that encourages teamwork, embraces equity, diversity, and inclusion, and complies with all applicable regulatory requirements.

In this role you will:

• Support the day-to-day administration of the research trainee registration process, reviewing and processing submissions for accuracy and compliance, ensuring high-quality data collection and positive user experiences
• Support the Scientific Appointments process
• Independently plan and manage small projects
• Develop and implement processes, templates, forms and reports as needed
• Contribute to and support ROSS policy development and process improvement initiatives
• Support the development of databases (e.g. MS Excel, REDCap)
• Monitor and provide in-depth review of documentation for compliance, completeness and correctness
• Prepare documentation and communications
• Perform data entry, manage databases, prepare regular scheduled operational and ad hoc reports for stakeholders
• Provide training and support the integration and inclusion of new team members
• Provide support to the Manager and the Director, People, Space and Integrity as needed for other initiatives

This position will be primarily located at 250 College Street.

• 3+ years of work experience in a customer service role in a public sector setting, with preference given to experience in an academic health care setting.
• 1+ years of experience in general research or research administration within a research hospital or academic institution.
• Experience developing and implementing projects and experience with change management
• High level of literacy and numeracy, with excellent verbal and written communication skills and exemplary attention to detail are required.
• Experience drafting formal letters, instructional documents, and mass communications.
• Ability to handle sensitive and confidential information in a professional manner
• Intermediate knowledge of MS Office suite of programs including but not limited to Excel, Word, PowerPoint, Access and Outlook) is required.
• Experience using REDCap (Research Electronic Data Capture) platform is strongly preferred.
• Experience registering and/or onboarding research trainees is an asset
• Experience or formal education in human resources management and knowledge of Ontario’s Employment Standards Act are very desirable asset
• Basic understanding of the structure of academic institution degree programs and faculty types is an assets
• Familiarity with content management systems (e.g. SharePoint) is an asset
• Bilingualism (French/English) or proficiency in a second language is considered an asset

Preferred candidates will include a cover letter that describes how their specific experience and qualifications make them an exceptional candidate for this role.

The ideal candidate possesses the following skills:

• Ability to quickly find, learn and assimilate new information
• Highly organized, with the ability to prioritize and handle a high volume of diverse projects simultaneously
• Ability to capture and articulate risk issues
• Excellent interpersonal skills, tact, and discretion.
• Ability to effectively communicate and problem-solve with a diverse variety of stakeholders and team members who may have conflicting interests and priorities
• Ability to handle sensitive and confidential information in a professional manner

Please note: This full-time contract (18 months) position is NOT part of a bargaining unit.

Salary Range: Competitive salary and benefits package

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions.We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing [e-mail] or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries.

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