Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

S.I. Systems Ltd.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

S.I. Systems Ltd. in Toronto is seeking an experienced Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking.

This hybrid role collaborates with Product, Technology, Operations, Risk, and Customer Experience teams to drive a large-scale digital transformation within a regulated financial services environment. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to

Qualifications

• 10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery.
• Delivery of complex digital transformation initiatives across business and technology teams.
• Experience managing cross-functional stakeholders, executive communications, governance, risks, issues, and dependencies.
• Experience within banking, fintech, insurance, telecommunications, retail, or other customer-focused industries.

Responsibilities

• Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives.
• Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables.
• Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams.
• Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences.
• Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates.
• Identify and manage program risks, issues, assumptions, and dependencies.
• Support roadmap planning and transformation activities related to customer growth and experience.

Skills

Technical Program Management

Cross-functional leadership

Digital transformation delivery

Stakeholder management

Banking/Fintech domain experience

Agile/Waterfall/hybrid

Executive communications

Education

PMP/Agile/Scrum certs

Job description

Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

Our financial services client is seeking a Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization.

Contract, Toronto, Hybrid

Must Haves

• 10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery
• Delivery of complex digital transformation initiatives across business and technology teams
• Experience managing cross-functional stakeholders, executive communications, governance, risks, issues, and dependencies
• Experience within banking, fintech, insurance, telecommunications, retail, or other customer-focused industries
• Strong understanding of Agile, Waterfall, and hybrid delivery methodologies

Nice to Have

• Customer onboarding initiatives
• Digital account opening programs
• Customer acquisition, loyalty, and retention programs
• Customer journey transformation and digital channel modernization
• PMP, Agile, Scrum, or related certifications

Responsibilities

• Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives
• Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables
• Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams
• Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences
• Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates
• Identify and manage program risks, issues, assumptions, and dependencies
• Support roadmap planning and transformation activities related to customer growth and experience