Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs

S.I. Systems Ltd.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

S.I. Systems Ltd. is seeking a Program Manager to lead customer-facing transformation initiatives spanning marketing, digital experience, and customer engagement programs.

This role oversees end-to-end planning and execution across Marketing, Product, Technology, and Operations within a regulated financial services environment. The successful candidate will bring 10+ years in Technical Program Management, strong governance and stakeholder communication skills, and expertise in Agile, Waterfall,

Qualifications

• 10+ years in Technical Program Management, Project Management, or Transformation Delivery.
• Delivery of complex business and technology initiatives within regulated environments.
• Experience managing program governance, executive communications, risks, dependencies, and change management activities.
• Strong understanding of Agile, Waterfall, and hybrid delivery methodologies.

Responsibilities

• Lead end-to-end planning and execution of marketing, digital experience, and customer engagement initiatives.
• Develop and maintain integrated program plans, timelines, milestones, dependencies, risks, and deliverables.
• Coordinate delivery activities across Product, Marketing, Technology, Digital Experience, Operations, and Enterprise teams.
• Facilitate meetings, workshops, governance forums, and stakeholder discussions.
• Communicate program progress, risks, decisions, and milestones to leaders and project stakeholders.
• Identify and manage program risks, issues, assumptions, and dependencies.

Skills

Technical Program Management

Program Governance

Executive Communication

Agile & Hybrid Delivery

Risk & Dependency Management

Cross-functional Leadership

Education

Bachelor’s degree or equivalent

Job description

Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs

Our financial services client is seeking a Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs

Join a digital banking organization delivering strategic Marketing, Brand, and Customer Experience transformation initiatives. This role leads complex business and technology programs spanning customer engagement, digital channels, personalization, customer communications, and acquisition initiatives. The position offers broad exposure across Marketing, Product, Technology, Operations, and Enterprise teams within a regulated environment. Candidates from banking, fintech, insurance, telecommunications, or retail environments with strong Technical Program Management expertise are encouraged to apply.

Contract, Toronto, Hybrid 2-3 days/ onsite

Must Haves

• 10+ years in Technical Program Management, Project Management, or Transformation Delivery
• Delivery of complex business and technology initiatives within regulated environments
• Experience managing program governance, executive communications, risks, dependencies, and change management activities
• Strong understanding of Agile, Waterfall, and hybrid delivery methodologies
• Bachelor’s degree or equivalent professional experience

Nice to Have

• Experience supporting Marketing, Brand, Customer Experience, CRM, Digital Experience, or Customer Engagement initiatives
• Exposure to MarTech platforms, CRM platforms, customer journey programs, and personalization initiatives
• Experience working with Marketing, Product, and Digital teams
• PMP, Agile, Scrum, or related certifications
• Background in banking, fintech, insurance, telecommunications, or retail/e-commerce environments

Responsibilities

• Lead end-to-end planning and execution of marketing, digital experience, and customer engagement initiatives
• Develop and maintain integrated program plans, timelines, milestones, dependencies, risks, and deliverables
• Coordinate delivery activities across Product, Marketing, Technology, Digital Experience, Operations, and Enterprise teams
• Facilitate meetings, workshops, governance forums, and stakeholder discussions
• Communicate program progress, risks, decisions, and milestones to leaders and project stakeholders
• Identify and manage program risks, issues, assumptions, and dependencies
• Support roadmap development and delivery planning activities for Digital Banking transformation initiatives