Program Manager - Senior - Toronto, ON (5 days on-site)

Amicis Global; Toronto; On-site; CAD 64,000 - 106,000; Full time

Benefits offered by this job

Benefits and retirement programs

Incentives and continuing education

Well-being perks

Career growth and discounts

Job summary

Triangle Rewards is seeking an Associate Manager, Loyalty Program to translate member insights into strategic action. You will lead cross-functional initiatives across Marketing, Analytics, Finance, Legal and the Contact Centre to evolve loyalty experiences across banners and channels.

Reporting to the Manager, Loyalty Products, you will develop business requirements, manage execution plans and monitor performance to drive value for members and the business.

Qualifications

• Post-secondary education in business, marketing, strategy or related field.
• Experience in loyalty, customer strategy, program management, marketing, product or related discipline.
• Ability to lead cross-functional work in a complex, matrixed organization and move initiatives from ambiguity to execution.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Excellent written and verbal communication skills for senior audiences.

Responsibilities

• Support loyalty strategy and roadmap by turning insights into actionable plans.
• Lead cross-functional initiatives across Product, Marketing, Analytics, Finance and Operations.
• Lead loyalty research and insights through collaboration with Research & Insights.
• Provide program governance by applying rules, terms and customer policies.
• Translate strategy into execution with clear requirements and plans.
• Monitor program performance with Analytics and Finance to identify improvements.
• Prepare leadership communications with clear recommendations for senior leaders.
• Support operational excellence by maintaining recurring processes and improving workflows.

Skills

Cross-functional leadership

Analytical thinking

Communication skills

Project management

Customer insights

Education

Post-secondary education in business/marketing/strategy

Tools

PowerPoint

Excel

Word

Data visualization

Job description

Reporting to the Manager, Loyalty Products, the Associate Manager, Loyalty Program supports the strategy, growth and evolution of Triangle Rewards.The role translates member, market and program insights into actionable recommendations, leads initiatives from planning through execution, and supports strong program governance and day-to-day stewardship. Working across Marketing, Digital, Analytics, Finance, Legal, Privacy and the Contact Centre, the Associate Manager balances strategic thinking with disciplined delivery to create clear, consistent and operationally sound member experiences across banners and channels.

What you’ll do:

• Support loyalty strategy and roadmap: Help evolve Triangle Rewards strategies, value propositions, policies and member experiences, translating enterprise priorities and member insights into actionable plans.
• Lead cross-functional initiatives: Mobilize partners across Product, Marketing, Analytics, Finance, Research, Operations and other teams to deliver loyalty initiatives, pilots and program changes.
• Lead loyalty research and insights: Partner with Research & Insights to shape recurring and ad hoc member research, competitive reviews and performance reporting, translating findings into recommendations for business leaders.
• Provide program governance: Apply program rules, Terms and Conditions, customer policies and operational controls to protect program integrity and support a consistent member experience.
• Translate strategy into execution: Develop business requirements, implementation plans and decision materials, identifying dependencies, risks, approvals and cross-functional accountabilities.
• Monitor program performance: Partner with Analytics and Finance to assess member behaviour, customer feedback, operational results and financial impacts, and recommend opportunities for improvement.
• Prepare leadership communications: Create clear presentations, recommendations, updates and decision materials for senior leaders, cross-functional partners and governance.
• Support operational excellence: Maintain recurring processes, controls, coordinate issue resolution and improve ways of working across the loyalty program.

What you bring:

• Post-secondary education in business, marketing, strategy or a related field.
• Experience in loyalty, customer strategy, program management, marketing, product or a related discipline.
• Demonstrated ability to lead cross-functional work in a complex, matrixed organization and move initiatives from ambiguity to execution.
• Strong analytical and problem-solving skills, with the ability to interpret research, customer data and business performance and turn findings into practical recommendations.
• Excellent written and verbal communication skills, including experience preparing presentations and recommendations for senior audiences.
• Strong project management, organization and attention to detail, with the ability to manage multiple priorities and deadlines.
• Sound judgment and comfort working with customer policies, program rules, financial considerations and legal or privacy requirements.
• Proficiency with Microsoft PowerPoint, Excel and Word; experience with customer research, loyalty platforms or data visualization is an asset.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range:

$64,000 – $106,000.

Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.