Senior Manager, Loyalty Financial Analytics

Scotiabank; Toronto; Sur place; CAD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Diversity, Equity, Inclusion & Allyhip

Accessibility and Workplace Accommod"

Upskilling through online courses

Competitive Rewards program

Community Engagement

Résumé du poste

Scotiabank is seeking a Senior Manager, Loyalty Financial Analytics to lead data-driven performance management for the Loyalty & Partnerships team within Canadian Banking. You will develop dashboards, forecast financial metrics and provide insights to leadership to shape loyalty initiatives.

Ideal candidates bring MBA or equivalent, 5-7+ years in consulting/finance, strong modelling skills, and a CPA is an asset.

Qualifications

• Business Degree or MBA, strong background in business, mathematics, actuarial science
• 5-7+ years in consulting, finance, and loyalty rewards
• CPA is an asset
• Demonstrated experience and understanding of global loyalty financial analytics trends and business models
• Strong modelling and business casing skills
• Excellent written, presentation and communication skills, ability to communicate on a broad spectrum
• Analytical and critical thinking capabilities
• Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
• Strong leadership skills to motivate and lead team through high pressure/high risk/tight timelines
• Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines

Responsabilités

• Accountable for the successful business management and data-informed performance management recommendations and reporting for the Loyalty and Partnerships team.
• Accountable for monthly reporting of all financial metrics for the loyalty rewards program, including cost per point reporting, redemption, and liability forecasting, modelling.
• Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Acquire and enhance knowledge of business/product strategies, competitive practices, market insights, advanced analytical tools/methodologies to continuously improve analytics value
• Manage and be the subject matter expert in both vendor and internal financial reporting, reconciliation of points redemptions, points earn and redemption.
• Leverage loyalty data and modelling to derive business insights to forecast customer behaviour and inform program changes and enhancements
• Maintains external focus on key trends on loyalty models in the areas of liability management, loyalty related ROI technics and analyses
• Develop executive dashboards and create impactful analytic presentations leveraging data visualization techniques.
• Ensure the accuracy of dashboards and financial reports to forecast financial, member and client trends.
• Lead the development of ad hoc and deep dive analyses to understand loyalty client base holistically and generate meaningful learnings for senior leadership.
• Advanced structured and unstructured analysis with the mandate to transform loyalty via actionable insights.
• Coordinate with Finance on effective vendor management controls related to liability management.
• Managing contractual commitments by completing a thorough interpretation of the contract, presenting to senior leadership for alignment and creating monitoring review process while meeting bank’s standards on data governance and privacy policies
• Ensure appropriate financial oversight for partners including forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development
• Support potential partnership RFP, inclusive of financial models (forecasting, ROI analysis and ratios)
• Develop business insights to optimize program strategy and decisions leveraging financial analytics; work with external industry experts to increase levels of sophistication with liability and financial models
• Collaborate with Loyalty and Partnerships leadership to design and execute business casing and best practices on building models to quantify financial impacts for loyalty initiatives
• Collaborate with Retail products teams on monthly loyalty attestation process, variances and gaps, as required.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Connaissances

Business background

Mathematics

Actuarial science

Financial analytics

Modelling

Business case development

Communication skills

Analytical thinking

Leadership

Project delivery

Formation

MBA

Business Degree

CPA

Description du poste

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Title: Senior Manager, Loyalty Financial Analytics

Requisition ID: 276254

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Loyalty & Partnerships, Canadian Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives . Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Accountable for the successful business management and data-informed performance management recommendations and reporting for the Loyalty and Partnerships team.

Accountable for monthly reporting of all financial metrics for the loyalty rewards program, including cost per point reporting, redemption, and liability forecasting, modelling.

Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Acquire and enhance knowledge of business/product strategies, competitive practices, market insights, advanced analytical tools/methodologies to continuously improve analytics value

Manage and be the subject matter expert in both vendor and internal financial reporting, reconciliation of points redemptions, points earn and redemption.

Leverage loyalty data and modelling to derive business insights to forecast customer behaviour and inform program changes and enhancements

Maintains external focus on key trends on loyalty models in the areas of liability management, loyalty related ROI technics and analyses

Analysis and Reporting

Develop executive dashboards and create impactful analytic presentations leveraging data visualization techniques.

Ensure the accuracy of dashboards and financial reports to forecast financial, member and client trends.

Lead the development of ad hoc and deep dive analyses to understand loyalty client base holistically and generate meaningful learnings for senior leadership.

Advanced structured and unstructured analysis with the mandate to transform loyalty via actionable insights.

Vendor and Partner Financial Management

Coordinate with Finance on effective vendor management controls related to liability management.

Managing contractual commitments by completing a thorough interpretation of the contract, presenting to senior leadership for alignment and creating monitoring review process while meeting bank’s standards on data governance and privacy policies

Ensure appropriate financial oversight for partners including forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development

Support potential partnership RFP, inclusive of financial models (forecasting, ROI analysis and ratios)

Business Management

Develop business insights to optimize program strategy and decisions leveraging financial analytics; work with external industry experts to increase levels of sophistication with liability and financial models

Collaborate with Loyalty and Partnerships leadership to design and execute business casing and best practices on building models to quantify financial impacts for loyalty initiatives

Governance

Collaborate with Retail products teams on monthly loyalty attestation process, variances and gaps, as required.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Business Degree or MBA, strong background in business, mathematics, actuarial science5-7+ years in consulting, finance, and loyalty rewardsCPA is an asset

Demonstrated experience and understanding of global loyalty financial analytics trends and business models

Strong modelling and business casing skills

Excellent written, presentation and communication skills, ability to communicate on a broad spectrum (from operational discussions to high-level, executive vision)

Excellent analytical and critical thinking capabilities

Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills

Strong leadership skills to motivate and lead team through times where deliverables are high pressure/high risk/tight timelines

Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks

Excellent project delivery skills, with proven accomplishments leading cross-functional projects

What's in it for you?

• Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose towork from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.