Supervisor

Rise People; Sault Ste. Marie; On-site; CAD 77,000 - 91,000; Full time

Job summary

CMHA Algoma is seeking a Program Supervisor to run day-to-day operations of mental health and addiction programs, oversee budgets, staff, and service delivery, and promote a safe, trauma-informed workplace. The role reports to the Manager of Integrated Services and focuses on cross-program coordination and community partnerships.

The ideal candidate has a degree in social work or related field (master’s preferred), licensure or eligibility, and at least five years in mental health settings with

Qualifications

• Bachelor’s degree in social work or related field; Master’s preferred.
• Licensed and in good standing with relevant Ontario regulatory body.
• 5+ years in mental health and addictions; crisis or stabilization settings.
• 2+ years in leadership/ supervisory role in unionized, community setting.
• Trauma-informed, harm-reduction, recovery-oriented care models understood.
• Knowledge of system navigation, crisis response, integrated care frameworks.
• Strong leadership, organizational and conflict resolution skills.
• Familiarity with Ontario Health funding structures and reporting.
• Proficiency in Microsoft 365 and client record management systems.

Responsibilities

• Oversee daily operations of mental health and addiction programs for quality service.
• Supervise front-line and relief staff; manage scheduling, coaching, performance.
• Foster safe, inclusive, trauma-informed work culture; staff development.
• Monitor client flow, care coordination across HART Hub, Shelter, Housing, Crisis.
• Apply harm-reduction, recovery-oriented approaches to client care.
• Manage program budgets, expenditures, and reporting with Corporate Services.
• Build relationships with community and health partners for coordination.
• Ensure compliance with CMHA policies, legislation, and safety standards.

Skills

Leadership

Trauma-informed care

Harm-reduction

Care coordination

System navigation

Conflict resolution

Microsoft 365

Record management systems

Bilingual EN/FR

Education

Bachelor in social work or related field

Master's in social work or related field preferred

Licensed with OCSWSSW/CNO/CRPO in good standing

Tools

Microsoft 365

Client record management systems

Job description

Compensation: $43.75-49.75 per hour (35 hours per week)

Union/Non-Union: Non-Union

Reports To: Manager of Integrated Services

ABOUT CMHA Algoma

The Canadian Mental Health Association, Algoma Branch, is dedicated to improving the mental health of all people in our community. We provide accessible, recovery-oriented services and promote mental wellness through collaboration, compassion, and respect.

POSITION SUMMARY

The Program Supervisor is responsible for the efficient and effective operation of the assigned programs/services, including day-to-day operations, financial management, staff management, programming, program development and service delivery. As a member of the management team, the Program Supervisor shares responsibility for Health and Safety in the workplace as well as cross-program functions such as on-call rotations, education and promotion in the community, professional development and special projects.

What You’ll Do:

• Oversee daily operations of mental health and addiction programs to ensure high-quality, efficient service delivery.
• Supervise and support front-line and relief staff, including scheduling, coaching, and performance management.
• Foster a safe, inclusive, and trauma-informed work culture that promotes staff development and collaboration.
• Monitor client flow, service delivery, and care coordination across HART Hub, Shelter, Housing, and Crisis programs.
• Apply harm-reduction, recovery-oriented, and culturally safe approaches to client care.
• Manage program budgets, expenditures, and reporting in collaboration with Corporate Services.
• Build strong relationships with community and health partners to enhance service coordination and identify emerging needs.
• Ensure compliance with CMHA policies, legislation, and occupational health and safety standards.

What You’ll Bring:

• Bachelor’s degree in social work or a related health/human services degree; Master’s degree in social work or a related health/human services degree preferred.
• Registered and in good standing with OCSWSSW, CNO, or CRPO, preferred.
• Minimum five (5) years of experience in mental health and addictions, including crisis or stabilization settings.
• Minimum two (2) years in a leadership or supervisory role within a unionized, community-based environment.
• Strong understanding of trauma-informed, harm-reduction, and recovery-based care models.
• Knowledge of system navigation, crisis response, and integrated care frameworks.
• Excellent leadership, organizational, and conflict resolution skills.
• Familiarity with Ontario Health and Ministry funding structures, reporting, and accountability frameworks.
• Proficiency in Microsoft 365 and client record management systems.

Additional Requirements

• Valid Ontario driver’s license, proof of insurance, and access to a reliable vehicle.
• Acceptable Police Vulnerable Sector Check required upon hire and maintained throughout employment.
• Mandatory certification in First Aid/CPR.
• Certification or willingness to obtain withing 3 months: ASIST, Non-Violent Crisis Intervention.
• Bilingualism (English/French) considered an asset.

Why Join CMHA Algoma?

• Meaningful work that supports mental health and community well-being.
• Competitive compensation and benefits
• HOOPP (Healthcare of Ontario Pension Plan) enrollment for eligible employees
• Opportunities for professional development and advancement
• A supportive, inclusive, and psychologically safe workplace culture

Disclaimer

Due to the changing nature of work and the work to be done, job qualifications and job descriptions may be altered from time-to-time.

Equity and Accessibility

CMHA organizations are committed to building a workforce that reflects the diversity of the communities they serve. Applications are encouraged from people with lived experience of mental health or substance use challenges, persons with disabilities, First Nations, Inuit and Métis peoples, Black and racialized communities, members of the 2SLGBTQIA+ community, and others who may contribute to the diversity of the organization. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation.

Reason for Posting: Backfill existing position

CMHA Algoma does not use Artificial Intelligence (AI) in the hiring process.