Program Manager - Career & Employment Services

MCG Careers; High River; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Dental care

Employee assistance program

Extended health care

Wellness program

Company events

On-site parking

Paid time off

Job summary

MCG Careers in High River/Okotoks is seeking a dynamic leader to oversee daily program operations, guide a team, and ensure client-centred service with strict privacy and safety standards.

You will bring a post-secondary degree (or CCDP), 3+ years of supervisory experience in employment services, and strong budgeting, reporting, and collaboration skills with community partners. This full-time, in-person role offers a competitive benefits package and growth opportunities.

Qualifications

• Post-secondary degree or CCDP designation.
• Experience with Government funded programs is an asset.
• At least 3 years of supervisory experience within employment services.
• Leadership in supporting diverse Job Seeker groups.
• Experience in client-based industry.
• Facilitation skills/Adult Learning Knowledge.
• Strong communication & problem-solving skills; negotiation and interpersonal skills.
• Interviewing and assessment training.
• Experience with budgeting, cost recovery, and funding applications.
• Computer proficiency with MS Office and web-based software.
• Certifications in Trauma Informed Care, ATIA, and POPA.

Responsibilities

• Oversee daily program operations.
• Lead and develop the team.
• Complete month-end reporting with accuracy and precision.
• Conduct regular team meetings to ensure the flow of communication.
• Maintain strong communication with senior leaders.
• Ensure compliance with privacy and safety regulations.

Skills

Leadership

Program planning

Budgeting

Compliance

Reporting

Performance mgmt

Interviewing

Public relations

Funding communications

MS Office

Education

Post-secondary degree

CCDP Designation

Trauma-Informed Care cert

ATIA cert

POPA cert

Tools

MS Office

Web-based software

Job description

Imagine working in a role that allows you to positively impact the lives of Albertans every single day.

What We Offer

At MCG Careers, we recognize and celebrate the strengths of our team members by offering staff wellness initiatives, a 35-hour work week, Christmas bonus days, summer scheduling, early closure on long weekends, and flexible hours for employees with two years of service. Our dedicated staff enables us to deliver our programs with a solid commitment to our clients and provide the best service to assist all Albertans.

Who You Are

• Community-centred and equity-focused – committed to advancing access, inclusion, and culturally-responsive services
• Collaborative relationship-builder – able to work effectively with clients, frontline staff, community partners, and government agencies
• A strong operational leader – experienced in program planning, budgeting, compliance, reporting, and performance management
• Adaptable and solution-oriented – able to manage competing priorities while maintaining focus on client-centred care
• A supportive leader – committed to coaching staff, fostering accountability, and building a culture of trust and continuous improvement

What You’ll Bring

• Post-secondary degree in a relevant field or a Certified Career Development Practitioner (CCDP) Designation
• Experience with Government funded programs is an asset
• At least 3 years of supervisory experience within employment services
• Demonstrated leadership in supporting and working with diverse Job Seeker groups
• Experience working in a client-based industry
• Facilitation skills/Adult Learning Knowledge
• Communication & problem-solving skills, exceptional negotiation, and interpersonal skills.
• Interviewing and assessment training
• Experience in public relations, communications with funding groups, marketing
• Experience with managing budgets, cost recovery, and funding applications
• Computer proficiency with working knowledge of MS Office Suite and using web-based software
• Certification in Trauma Informed Care, ATIA, and POPA

What You’ll Do

• Oversee daily program operations
• Lead and develop the team
• Complete month-end reporting with accuracy and precision
• Conduct regular team meetings to ensure the flow of communication
• Maintain strong communication with senior leaders
• Ensure compliance with privacy and safety regulations

Job Type: Full-time, Permanent

• Dental care
• Employee assistance program
• Extended health care
• Wellness program

Schedule

Monday to Friday

Work Location

(In person) High River & Okotoks offices

Licence/Certification

• Class 5 Licence (required)
• Company events
• Dental care
• Employee assistance program
• On-site parking
• Paid time off
• Wellness program

Work Location

In person - High River and Okotoks offices