Program Manager - CRM

Publicis Groupe; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading communications agency in Canada seeks a Program Manager - CRM to oversee the project management of key client CRM programs. The ideal candidate brings substantial experience in agency settings, particularly in healthcare advertising, and possesses strong organizational and communication skills. You will be responsible for managing projects end-to-end, interacting with clients and stakeholders to ensure optimal execution and delivery of services. This role promises a dynamic working environment with opportunities for professional growth.

Qualifications

• 8-10 years of agency account management and project management experience.
• Strong experience with technical project estimation and managing CRM programs.

Responsibilities

• Manage end-to-end CRM project for core client programs.
• Lead communication and collaboration efforts among stakeholders.

Skills

Planning

Communication

Organization

Problem Solving

Relationship Building

Leadership

Job description

Company description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations.The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Overview

The Program Manager - CRM is responsible for the end-to-end project management of a core clients CRM programs. Critical knowledge of the creative and production process within CRM and Advertising space as well as ability to oversee client communication/collaboration and a team of 2-3 project managers to execute the plan. Our clients hire us for our creative excellence, strategic smarts and flawless execution.

Responsibilities

The successful candidate will deliver in all these areas.

• Analyze and understand clients’ business and program goals and objectives
• Identify project deliverables and manage all aspects of the project including a) planning, estimation and scoping, b) schedule, c) risks, and d) resources
• Develop and maintain client facing planning decks, Statements of Works and change requests and overall CRM program status
• Participate in production planning and optimization
• Lead senior stakeholder management across client CRM and marketing teams
• Key point of contact for the client CRM and other stakeholders, ensuring needs are addressed, planning and emails developed with the highest standard of quality

Qualifications

• 8-10 years of agency account management and project management or product owner/lead experience
• Experience in healthcare/pharma advertising industry
• Experience in a production agency environment
• Excellent planner, organizer, and communicator
• Production escalations point of contact
• Comfortable with ambiguity and strong relationship building skills in order to navigate complex and diverse project needs
• Entrepreneurial attitude, able to problem-solve autonomously within uncertain project environments
• Discipline to meet their commitments and ensure team members meet theirs
• Demonstrate positive, mature and professional behavior with a “can-do” attitude
• Technical Requirements in collaboration with internal technical stakeholders
• Strong experience with technical project estimation and managing CRM programs or migrations
• Experience with the production of platform-based solutions
• Strong familiarity with key web technologies and trends including design solutions
• Excellent verbal, written and communication skills
• Enjoy working in a fast-paced, challenging, and rewarding environment

Additional information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation, please contact Human Resourcesat 416-925-7733 or by email [e-mail]