Program Manager

002 Sea Mar Community Health Center; Vancouver; On-site; CAD 126,000 - 168,000; Full time

Job summary

Sea Mar Community Health Centers in Washington State seeks a Behavioral Health Program Manager to oversee outpatient substance use disorder, mental health, and child/family programs. You will supervise site staff, coordinate with the regional director, and ensure contract compliance. The role emphasizes quality improvement and staff development, with engagement in community partnerships to expand services.

Qualifications

• Experience in managing outpatient mental health and/or substance use disorder programs.
• Experience supervising clinical and non-clinical staff.
• Ability to ensure program compliance with policies and contracts.

Responsibilities

• Provides administrative supervision of all site staff.
• Coordinates with the Behavioral Health Regional Director on administrative and clinical management.
• Ensures compliance with county, state, and contract requirements for service delivery.
• Manages policies, procedures, and records; oversees training hours and staff development.
• Assists in hiring for vacant positions and monitors staff productivity.
• Meets with community agencies to explain Sea Mar's services and resources.

Skills

Administrative supervision

Staff coordination

Budget monitoring

Quality improvement

Hiring assistance

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

The Behavioral Health Program Manager (PM) is responsible for the daily management of the outpatient substance use disorder, mental health, and/or child and family programs at their site. They provide administrative supervision to all site staff. They manage the site's programs according to the policies and procedures outlined in the department manual, and they oversee all outpatient mental health and substance use disorder contracts assigned to the county and/or site. The PM coordinates with the Behavioral Health Regional Director regarding administrative and clinical management procedures relating to clients, and performs additional administrative duties as outlined by Behavioral Health Regional Director or Chief Behavioral Health Officer. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs - Surpassing client expectations
• Demonstrating a high level of integrity - Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides administrative supervision of all site staff, and may provide clinical supervision of mental health staff as required by WAC.
• Participates in management meetings and staff meetings in order to coordinate effectively with other members of staff and management team.
• Assists in appropriateness of inter-agency referrals, and supports mutual sharing of resources and problem solving regarding clients.
• Ensures compliance with County, State, and other contract requirements in terms of service delivery to clients.
• Administers and implements the policies and procedures of the department, including administrative, personnel, treatment services, and records.
• Ensures staff comply with all ethical standards of Sea Mar and as required by the Department of Health.
• Conducts, on a continuous basis, a quality control review to ensure that staff adheres to procedures established by funding sources and the agency in relation to documentation and reporting of services.
• Coordinates with oversight agencies to ensure quality of care.
• Ensures that all staff training plans and in-service training hours are current in order to comply with WAC requirements.
• Proposes and implements clinical and program policies and procedures in order to meet WAC, (in relation to patient care services, ethical standards, day to day operations and administrative matters), funding source requirements, and agency needs.
• Helps to monitor budget.
• Meets with community agencies and organizations to explain Sea Mar's services and increase understanding of and proper utilization of our agency's resources.
• Assists the Behavioral Health Regional Director in hiring for vacant positions at the site.
• Assists in monitoring staff productivity on a weekly and monthly basis.
• Conducts Quality Improvement activities for their site, and attends Quality Improvement meetings in their county.
• Schedules and performs quality assurance reviews as required by WAC on a regularly scheduled basis.
• May provide outpatient evaluations, assessments, and psychotherapy to individuals and families if appropriate and necessary.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient's age-specific gro