BH Program Manager- Designated Crisis Responder (DCR)

002 Sea Mar Community Health Center; Vancouver; On-site; CAD 126,000 - 168,000; Full time

Job summary

Sea Mar Community Health Centers seeks a Behavioral Health Program Manager to supervise design and delivery of crisis services and designated crisis responder programs. You will lead staff, ensure policy compliance, and coordinate with regional leadership in Washington state to ensure high-quality care and efficient operations.

Qualifications include a Master’s degree in social or behavioral science, an active Washington DOH credential, 3+ years of supervisory experience, and 2+ years of

Qualifications

• Master's degree required in social/behavioral science or related field.
• Two+ years clinical experience with high-acuity clients.
• Must meet the Mental Health Professional definition per RCW 71.05.020.
• Active credential from Washington State Department of Health.
• Three years supervisory/managerial experience.

Responsibilities

• Provides administrative supervision of all site staff; may supervise mental health staff.
• Participates in management meetings to coordinate with staff and leadership.
• Assists in inter-agency referrals and mutual resource sharing.
• Ensures compliance with county, state, and contract requirements for service delivery.
• Administers and implements department policies and procedures; ensures ethical compliance with Sea Mar and DOH.
• Conducts quality control reviews of documentation and reporting.
• Coordinates with oversight agencies to ensure care quality.
• Maintains staff training plans and in-service hours to meet WAC requirements.
• Proposes and implements clinical and program policies to meet funding and agency needs.
• Helps monitor the budget and assist in hiring for vacant positions.
• Interacts with community agencies to explain Sea Mar's services and resource use.
• Monitors staff productivity and performance on a regular basis.
• DCRs provide crisis services and ITA assessments; ensures compliance with applicable laws.

Skills

Administrative supervision

Clinical supervision

Staff management

Budget monitoring

Inter-agency collaboration

Education

Master's degree in social or behavioral science

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization The Behavioral Health Program Manager (PM) is responsible for the daily management and clinical oversite of the Designated Crisis Responder program, including oversite of administrative and clinical staff. This position ensures the effectiveness of the program in alignment with established policies and procedures and WAC requirements. Key duties include supervising staff, coordinating crisis services, ensuring the delivery of high-quality care, and maintaining contractual efficiency. The PM coordinates with the Behavioral Health Regional Director regarding administrative and clinical management procedures relating to clients, and performs additional administrative duties as outlined by Behavioral Health Regional Director or Chief Behavioral Health Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides administrative supervision of all site staff, and may provide clinical supervision of mental health staff as required by WAC.
• Participates in management meetings and staff meetings in order to coordinate effectively with other members of staff and management team.
• Assists in appropriateness of inter-agency referrals, and supports mutual sharing of resources and problem solving regarding clients.
• Ensures compliance with County, State, and other contract requirements in terms of service delivery to clients.
• Administers and implements the policies and procedures of the department, including administrative, personnel, treatment services, and records.
• Ensures staff comply with all ethical standards of Sea Mar and as required by the Department of Health.
• Conducts, on a continuous basis, a quality control review to ensure that staff adheres to procedures established by funding sources and the agency in relation to documentation and reporting of services.
• Coordinates with oversight agencies to ensure quality of care.
• Ensures that all staff training plans and in-service training hours are current in order to comply with WAC requirements.
• Proposes and implements clinical and program policies and procedures in order to meet WAC, (in relation to patient care services, ethical standards, day to day operations and administrative matters), funding source requirements, and agency needs.
• Helps to monitor budget.
• Meets with community agencies and organizations to explain Sea Mar's services and increase understanding of and proper utilization of our agency's resources.
• Assists the Behavioral Health Regional Director in hiring for vacant positions at the site.
• Assists in monitoring staff productivity on a weekly and monthly basis.

DCR's are responsible for executing civil commitment services in Clark County, including Crisis Services and assessments for Involuntary Treatment Act. - Assists in ensuring agency compliance with WAC's, RCW's, and other pertinent laws, regulations, and contracts. Educates staff regarding the process for health service referrals and regarding "psychoeducational topics (suicide risk assessment, behavior modification, evidence based practices, etc.) . - Maintains documentation of health services, and follows through on patient charts, including but not limited to: crisis outreaches and ITAs.

EDUCATION and EXPERIENCE

• Must hold a Master's degree from an accredited college or university in social or behavioral science or related field.
• Two or more years of clinical experience working with high-acuity clients.
• Responsible for their individual continuing education hours and licensing fees.
• Must meet and maintain the definition of a Mental Health Professional as defined in RCW 71.05.020.
• Must possess an active, approved credential from the Washington State Department of Health.
• 3 years supervisory or management experience.

CONDITIONS OF EMPLOYMENT

• This person must sign an oath of permanent confidentiality covering all patient related information.
• This person must receive a background check from DSHS and Washington State Patrol.
• This person must comply with all ethical standards of Sea Mar and as required by DOH.
• The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years immediately prior to the date of employment at the facility, a