Program Manager

Extreme Networks, Inc; Toronto; On-site; CAD 110,000 - 135,000; Full time

Job summary

Extreme Networks, Inc. in Toronto is seeking a seasoned Technical Program Manager to lead hardware and software release programs across cloud management, controller, and networking software platforms.

You will coordinate cross-functional teams including Hardware, Firmware, Software, QA, and Compliance to ensure on-time GA releases, manage risks, and drive executive-level reporting. A strong background in NPI, multi-time-zone coordination, and Jira-driven governance is essential.

Qualifications

• 5+ years of experience in program management in technology organizations.
• Demonstrated experience managing complex hardware NPI programs from design to manufacturing.
• Experience coordinating hardware, firmware/software, cloud services, and management applications.

Responsibilities

• Lead release-readiness meetings and program reviews across cross-functional teams.
• Drive milestones, dependencies, risks, and critical-path activities.
• Communicate status, risks, and recommendations to VP/SVP-level leadership.
• Coordinate compliance and regulatory deliverables and external certification bodies.

Skills

Technical Program Management

Hardware NPI

Software releases

Cross-functional leadership

Executive communication

Risk management

Jira proficiency

Time-zone coordination

AI tools usage

Education

PMP

PgMP

Agile/Scrum

Tools

Jira

AI analytics tools

Cloud platforms

Job description

* Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation* Track must-fix defects and ensure critical issues are resolved before release* Work with Engineering and QA to prioritize defects based on release impact and schedule* Monitor automated and manual test results; escalate failures threatening release readiness* Ensure comprehensive end-to-end testing for features spanning multiple platforms (cloud management, security, controller, networking software)* Coordinate compliance deliverables required for government product release* Track regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)* Ensure compliance requirements and certifications do not block customer deployment* Coordinate dependencies involving external certification bodies and ODM partners* Track certification timelines and identify delays or blockers early* Assess and communicate release impact of delayed certifications or compliance deliverables* **5+ years** of experience in Technical Program Management, Project Management, or Engineering Program Management in technology organizations* **Demonstrated experience** managing complex hardware NPI programs (design through manufacturing, QA, GA)* **Demonstrated experience** managing concurrent software releases across multiple platforms with independent release cadences* **Strong understanding** of software development lifecycle (development, integration, QA, defect management, release readiness, GA)* **Strong understanding** of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA)* **Experience coordinating** programs involving Hardware Engineering, Firmware Development, Software teams (cloud, security, controller), QA, Product Management, Manufacturing, Compliance, and other cross-functional organizations* **Strong experience** managing milestones, dependencies, risks, and critical-path activities across multiple concurrent programs* **Demonstrated ability** to drive teams toward committed dates without direct management authority* **Experience leading** release-readiness meetings, program reviews, defect reviews, and cross-functional working sessions* **Executive communication experience** - ability to present program status, risks, and recommendations to VP/SVP-level leadership* **Program governance experience** - ability to establish program decision-making structures and executive steering committees* **Strong Jira experience** including epics, features, defects, dashboards, queries, and program tracking* **Strong written and verbal communication** skills with ability to communicate effectively with technical teams and senior leadership* **Demonstrated ability** to recognize when a program is at risk, determine underlying cause, establish action plan, and escalate appropriately* **Risk management experience** - ability to identify, assess, prioritize, and track mitigation of program risks* **Ability to operate** effectively in fast-moving environment with multiple simultaneous releases and changing priorities* **Experience managing** programs with resource support across multiple time zones* **Ability to use various AI tools** to generate reports, analyze program data, monitor program metrics, and identify trends* **Experience** in networking, enterprise infrastructure, cloud-managed platforms, or telecommunications* **Experience** managing programs that combine hardware, firmware/software, cloud services, and management/control applications* **Experience** with hardware NPI including manufacturing readiness, BOM management, software-image readiness, and ODM/OEM partner coordination* **Familiarity** with international product compliance processes (FCC, CE, country-specific certifications)* **Familiarity** with government or regulated-industry customer procurement processes and approval workflows* **Experience** managing cloud platform deployments, controller-based software releases, and private infrastructure configurations* **Experience** managing programs with international customer bases and multi-time zone coordination* **Proficiency** with AI-driven program management and analytics tools for reporting and monitoring* **PMP, PgMP, Agile/Scrum,** or comparable project/program management certification**Compensation:** This role has a market-competitive compensation with an anticipated base compensation range of CAD 110000 to CAD 135000 The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.