Strategic Technical Program Manager — Hardware & Cloud

102 Extreme Networks Canada, Inc.; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Extreme Networks Canada, Inc. is seeking a Technical Program Manager to join the PMO and drive a multi-year government program involving hardware platform NPI, concurrent software releases, and international compliance certification.

The role requires coordinating across Hardware Engineering, Firmware, Networking Software, QA, Product Management, Manufacturing, and International Compliance across multiple time zones.

Qualifications

• 5+ years of experience in Technical Program Management, Project Management, or Engineering Program Management.
• Demonstrated experience managing complex hardware NPI programs from design through GA.
• Demonstrated experience managing concurrent software releases across multiple platforms.
• Strong understanding of software development lifecycle (development, integration, QA, defect management, release readiness, GA).
• Strong understanding of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA).
• Experience coordinating programs involving Hardware Engineering, Firmware Development, and Software teams (cloud, security).

Responsibilities

• Own program governance structure; establish and maintain executive steering committee cadence with clear decision-making authority
• Provide weekly executive reporting on program health, milestone status, critical risks, and pending decisions
• Communicate program status to SVP-level leadership and customer steering committee with clear, actionable insights
• Escalate risks and resource conflicts to leadership with impact analysis, mitigation options, and recommended actions
• Ensure executive visibility into program timeline, customer commitments, and go/no-go readiness
• Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context
• Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing components
• Drive releases through development completion, QA, release readiness, and GA milestones
• Track release scope, feature readiness, must-fix defects, testing completion, and release criteria
• Lead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documented
• Ensure release artifacts (release notes, technical documentation, customer guides) are completed before GA
• Identify schedule risks early and drive mitigation plans with responsible teams
• Manage new hardware platform NPI program through development, manufacturing, QA verification, and GA
• Track development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestones
• Ensure hardware engineering and software feature commitments remain aligned with manufacturing timeline
• Coordinate hardware‑firmware‑software dependencies required for platform launch
• Drive BOM finalization, manufacturing‑image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmware
• Coordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizations
• Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation
• Track must‑fix defects and ensure critical issues are resolved before release
• Work with Engineering and QA to prioritize defects based on release impact and schedule
• Monitor automated and manual test results; escall failures threatening release readiness
• Ensure comprehensive end‑to‑end testing for features spanning multiple platforms (cloud management, security, controller, networking software)
• Maintain visibility into complex cross‑functional dependencies across multiple teams and workstreams
• Proactively identify schedule, resource, technical, testing, compliance, and manufacturing risks
• Maintain centralized risk register with probability/impact assessment and mitigation tracking
• Drive owners toward resolution of blocking issues rather than simply reporting status
• Escalate unresolved risks and resource conflicts to leadership with clear impact, options, and recommended actions
• Coordinate commitments when multiple programs compete for shared Engineering or QA resources
• Ensure critical dependencies have clearly defined owners, dates, and closure criteria
• Coordinate compliance deliverables required for government product release
• Track regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)
• Ensure compliance requirements and certifications do not block customer deployment
• Coordinate dependencies involving external certification bodies and ODM partners
• Track certification timelines and identify delays or blockers early
• Assess and communicate release impact of delayed certifications or compliance deliverables
• Maintain accurate program plans, milestones, dependencies, risks, and status using Jira and portfolio management tools
• Use Jira epics, features, defects, and dashboards to assess program health across all workstreams
• Develop concise program status reports for PMO and executive leadership
• Clearly communicate milestone health, risks, decisions required, and leadership attention areas
• Use AI tools to generate automated reports, trend analysis, and program health dashboards
• Leverage AI‑driven monitoring tools to track program metrics and flag risks proactively
• Manage program coordination and reporting across multiple time zones to support global teams and customers

Skills

Technical Program Management

Hardware NPI

Release Management

SDLC Knowledge

Cross-functional Leadership

Job description

Extreme Networks Canada, Inc. is seeking a Technical Program Manager to join the PMO and drive a multi-year government program involving hardware platform NPI, concurrent software releases, and international compliance certification.

The role requires coordinating across Hardware Engineering, Firmware, Networking Software, QA, Product Management, Manufacturing, and International Compliance across multiple time zones.