Program Facilitator | Toronto, Canada

Mastering My Destiny; Toronto; Remoto; CAD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mastering My Destiny in Canada is seeking a Program Facilitator who guides individuals through personal and professional development using an established framework and a flexible, self-directed workflow. The role emphasizes listening, asking targeted questions, and documenting conversations, with ongoing training and the autonomy to manage your calendar and workload.

Candidates should have 5+ years in client-facing roles, strong communication skills, and experience with digital education or

Competenze

• Minimum 5+ years in client-facing, facilitation, or similar roles.
• Excellent verbal and written communication skills.
• Ability to work independently within an established process.
• Experience conducting one-to-one conversations with clients.
• Familiarity with digital education or training programs.
• Remote-based role with Canadian work eligibility.

Mansioni

• Conduct scheduled one-to-one conversations with clients.
• Ask targeted questions to understand needs and options.
• Explain program information clearly and accurately.
• Document conversations and follow-up steps in established workflows.
• Complete follow-up communication as required.
• Engage in ongoing training and skills development.

Conoscenze

5+ years client-facing experience

Strong verbal & written communication

Independent work style

One-to-one conversation delivery

Process-oriented

Client engagement & mentoring

Facilitation or structured program

Experience with digital education

Remote-based work

Authorized to work in Canada

Self-directed work structure

Ongoing training & development

Descrizione del lavoro

Some of the most capable client-facing professionals aren't looking to leave their careers. They're looking for somewhere to use what they already know in a different way.

This role was designed with them in mind.

Disclosure

This is a performance-based, self-directed role with no fixed salary or hourly wage. Compensation is based on defined results rather than hours worked.

About Mastering My Destiny

Mastering My Destiny is an education business focused on personal growth, professional skills and lifelong learning, providing e-learning courses that cover mindset, communication and practical workplace skills.

The Role

As a Program Facilitator, you'll work with individuals who are exploring personal and professional development options.

You’ll follow an established framework to understand what they’re looking for, provide relevant information about the e-learning courses available, and support them through the decision process.

The role is structured, but your day-to-day workflow is self-directed.

What you'll be doing

• Conduct scheduled one-to-one conversations
• Ask relevant questions and listen carefully to understand each person's needs
• Explain program information clearly and accurately
• Follow the established process for documenting conversations and agreed follow-up
• Complete follow-up communication as required
• Participate in ongoing training and skills development

What success looks like

• People leave your conversations feeling heard and clearer about their options
• You keep a steady weekly rhythm of scheduled conversations and follow-ups
• Your notes and follow-up are accurate and on time
• You keep building your skills through the ongoing training
• You manage your own calendar and workload

Who this suits

• 5+ years of professional experience in a client-facing, sales, service, facilitation or communication-based role
• Strong verbal and written communication skills
• Comfortable working independently
• Comfortable conducting one-to-one conversations
• Able to work within an established process
• Experience in client engagement, mentoring, facilitation or structured program delivery
• Experience communicating with people from different professional backgrounds
• Experience working with digital education, training or learning programs
• Remote-based
• Open to applicants based in Canada who are legally eligible to work here
• Self-directed working structure
• Ongoing training and support

Next steps

Shortlisted applicants will be contacted to arrange an initial interview.