Onboarding & Member Success Coach

Jobgether; Canada; Remoto; CAD 34.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote collaboration

Flexible working hours

Free access to platform training and资源

Freelance/self-employed engagement

Opportunity to develop coaching and CS

Descrizione del lavoro

Jobgether is seeking an Onboarding & Member Success Coach based in Canada. You will conduct personalized onboarding sessions, guide members through the platform, and tailor recommendations to individual learning goals.

This fully remote freelance role emphasizes proactive support, engaging communications, and continuous feedback to improve the onboarding experience. As the primary onboarding contact, you will help members activate resources, book training, and feel welcomed in a collaborative,

Competenze

• Excellent verbal and written communication skills to engage users clearly.
• Strong customer-oriented mindset with genuine interest in learning opportunities.
• Proactive self-motivated approach and initiative-taking.
• Basic technical proficiency with digital platforms and tools.
• Strong interpersonal skills and ability to adapt to different learners.
• Reliable, organized, and able to work independently in a collaborative environment.
• Nice to have: coaching, onboarding, training, customer support, or member success experience.
• Nice to have: familiarity with LMS, HR tech, SaaS, or digital training platforms.
• Nice to have: interest in professional development, communication, coaching, and personal growth.

Mansioni

• Conduct personalized onboarding and coaching sessions for new members.
• Guide users through the platform and identify relevant training courses.
• Encourage engagement and prompt first training bookings.
• Serve as primary contact during onboarding with timely guidance.
• Adapt communication to individual learning preferences and challenges.
• Provide actionable feedback to improve onboarding and member experience.
• Create a welcoming and supportive learning environment.

Conoscenze

Clear communication

Customer focus

Proactive

Digital platform savvy

Interpersonal skills

Independent worker

Team collaboration

Strumenti

LMS

HR technology

SaaS platforms

Descrizione del lavoro

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Onboarding & Member Success Coach based in Canada.

In this role, you will help new members get started confidently and make the most of a digital learning and development platform. You will guide employees from corporate client organizations through personalized onboarding sessions, introducing them to relevant training opportunities and platform features. Your mission will be to create a welcoming and engaging first experience that encourages members to take an active role in their learning journey. Through friendly communication, tailored guidance, and proactive follow-up, you will help users identify the training opportunities that best match their needs. You will also contribute valuable feedback to improve the onboarding experience and overall member satisfaction. This is a flexible, fully remote freelance opportunity within a collaborative, people-focused environment.

Accountabilities:

• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to the platform and its learning opportunities.
• Guide users through the platform, explain its features, and help them identify relevant training courses based on their interests and development goals.
• Encourage member engagement and activation by motivating users to explore available resources and book their first training session.
• Act as the primary point of contact for members during their initial onboarding experience, providing timely guidance and support.
• Understand individual learning preferences and challenges, adapting communication and recommendations to different user needs.
• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable feedback with internal teams to improve the member experience.
• Contribute to a positive, supportive learning environment by ensuring every member feels welcomed, informed, and motivated.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly, engage users, and build positive relationships.
• A strong customer-oriented mindset and genuine interest in helping people access learning opportunities and achieve their development goals.
• A proactive and self-motivated approach, with the ability to take initiative, anticipate user needs, and follow through on tasks.
• Basic technical proficiency and confidence using digital platforms, online tools, and communication software.
• Strong interpersonal skills, empathy, and the ability to understand different learning needs and adapt your approach accordingly.
• Reliability, organization, and the ability to work independently while contributing effectively to a collaborative team.
• Nice to have: Previous experience in coaching, onboarding, training, customer support, or member success.
• Nice to have: Familiarity with learning management systems, HR technology, SaaS products, or digital training platforms.
• Nice to have: An interest in professional development, communication, coaching, and personal growth.

Benefits:

• Fully remote collaboration, offering the flexibility to work from anywhere.
• Flexible working hours that can be adapted to a freelancer's schedule.
• Opportunity to contribute to a meaningful, people-centered learning and development product.
• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.
• Free access to the platform's training courses and learning resources.
• Opportunity to develop your coaching, communication, onboarding, and customer success skills.
• Freelance/self-employed engagement with an expected start as soon as possible.