Program Director

HEALTH CONNECT AMERICA, INC; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in mental health services is seeking a dedicated Program Director to lead operations and program development. This role is pivotal in ensuring quality service delivery to children and families while managing a team of professionals. With a focus on compliance and strategic planning, you will play a key role in enhancing community well-being. Enjoy a supportive work environment that values work-life balance and offers comprehensive benefits, including paid time off and an Employee Assistance Program. Join a mission-driven team committed to making a meaningful impact in the lives of others.

Benefits

Paid Time Off

Employee Assistance Program

Health Savings Account

401(k) Retirement Plan

Comprehensive Benefits Package

Flexible Scheduling

Dependent Daycare Flexible Spending Account

Health Reimbursement Account

Access to a Health Navigator

Paid Holidays

Qualifications

• 5+ years' experience in community-based settings with children and families.
• 2+ years in a supervisory role.

Responsibilities

• Oversee program development and operations in a specified area.
• Manage personnel, finances, and ensure compliance with standards.
• Recruit, train, and evaluate staff performance.

Skills

Team Leadership

Communication Skills

Budget Management

Clinical Supervision

Crisis Management

Education

Bachelor’s Degree in Human Services

Job description

Overview

Join Our Impactful Team at Health Connect America!

Before you get started on your journey with Health Connect America, take some time to learn more about us. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Come make a difference and grow with us!

Our Brands

Responsibilities

The Program Director is responsible for overseeing the development and operations of programs within a specified geographical area. This role includes managing personnel, finances, and program execution while ensuring compliance with licensure, payer, and accreditation standards. The Program Director acts as a liaison with referring agencies and oversees daily operations.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
• Establish and maintain positive working relations with potential and established referral sources ensuring delivery of services, and continued development of the region.
• Assign caseloads and identify hiring needs.
• Recruit and hire staff according to company’s best practices procedures.
• Assist Office Manager with new hire Onboarding and ensure all required documents are maintained and organized in electronic personnel files. (Complete new hire Onboarding in absence of OM.)
• Provide orientation and training for staff.
• Personnel Leadership to include monitoring and evaluating staff performance, and making interventions with staff as necessary to improve performance,
• With the assistance of the Office Manager, ensure all personnel files are maintained in compliance with licensure, payer, and accreditation regulations and standards, and are well organized.
• Process and approve the region’s payroll.
• Provide individual clinical and/ or operational/administrative supervision to direct care staff, and document supervision sessions
• Provide clinical and risk management oversight in day-to-day operations to include client crises.
• Conduct staff meetings.
• Develops initial drafts of annual budget; review monthly financial statements; and maintain region’s budget.
• Develops annual strategic plan for region.
• Develops regional territory in conjunction with regional budget and strategic plan.
• Ensure compliance with all state regulatory bodies and COA.
• Review and ensure clinical documentation is complete and submitted in established timelines.
• Manage all client authorization requirements including timeliness of pre-certifications, concurrent reviews and discharges.

Qualifications

• Bachelor’s Degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.

Be Well with HCA:

• We recognize the importance of self-care and work/life balance.

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

• Additional benefits include:

• Access to a Health Navigator

• Health Savings Account with company contribution

• Dependent Daycare Flexible Spending Account

• Health Reimbursement Account

• 401(k) Retirement Plan

• Benefits Hub

• Tickets at Work

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click hereEqual Employment Opportunity Posters