Client Program Coordinator

Davis Wright Tremaine; Thunder Bay; Remote; CAD 50,000 - 90,000; Full time

Job summary

Join a leading law firm as a Client Program Coordinator, where you will play a key role in enhancing client experiences through proactive communication and innovative service delivery. This exciting position offers the flexibility to work remotely while managing multiple projects and collaborating with talented legal professionals. You will be responsible for overseeing matter management, developing creative solutions, and ensuring exceptional service. With a commitment to inclusiveness and professional growth, this firm provides an ideal environment for those looking to make a meaningful impact in the legal field.

Benefits

Health and vision insurance

Dental insurance

Fertility and adoption benefits

Paid sabbatical after 13 years

Tuition reimbursement

Commuter benefits

Retirement contributions

Volunteer days

Qualifications

• 1+ years' experience in legal services or related industry.
• Ability to handle multiple projects with attention to detail.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Provide high-level support for client program teams.
• Act as a point of contact for the program team and responsible attorneys.
• Collaborate with legal teams to drive service innovation.

Skills

Detail-oriented

Strong administrative skills

Organizational skills

Interpersonal skills

Problem-solving skills

Communication skills (English)

Ability to learn new technologies

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Microsoft OneNote

Microsoft Power BI

Tableau

HighQ

Azure DevOps

SharePoint

Job description

Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Coordinator to join our team in our Seattle, Portland, Anchorage, San Francisco, Los Angeles, Chicago, Richmond, Washington D.C., or New York offices.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

This position is responsible for providing high-level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firm's timekeepers, and interoffice departments. More specific responsibilities include running conflict checks, maintaining knowledge management resources, and developing creative solutions to business opportunities. It requires someone who is highly detail-oriented, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while managing multiple assignments. This position may also require billing the client for certain activities as directed by your manager.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth, community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice, and the support is unparalleled.

On a typical day you will:

Service Delivery

The Client Experience Team works to augment traditional legal services through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Program Coordinator is expected to:

• Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
• Collaborate with legal teams and staff departments to drive service innovation, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
• Learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
• Support onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff

Certain service delivery and project management activities will be billable to the client as directed by your manager.

Project Management

The Client Experience Team manages numerous requests affecting the firm's legal teams, the client's legal operations, and success metrics, requiring effective management of time and resources. The Client Program Coordinator is expected to:

• Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
• Edit and oversee maintenance of client-facing matter management sites
• Track and report on project plans and deliverables for client leadership
• Assist with implementing project management frameworks to enable firm leadership to track progress and adherence to scope of work

Join us if you have:

• 1+ years' experience in legal services or a related industry
• A high school diploma or GED; Bachelor's degree preferred
• Ability to handle multiple projects simultaneously with high attention to detail and minimal supervision
• Ability to work in a team-oriented, service-focused environment and remain calm under stress
• Problem-solving skills focused on solutions rather than limitations
• Strong communication skills in English, both verbal and written
• Ability to learn new technologies quickly and independently
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote
• Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and SharePoint (preferred)
• Availability to work overtime as needed

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are committed to client service, empathy, and understanding our clients' and lawyers' needs, objectives, and pressures.

What's in it for you?

DWT offers competitive compensation and benefits, including health and vision insurance, volunteer days, dental, fertility and adoption benefits, paid sabbatical after 13 years, tuition reimbursement, commuter benefits, retirement contributions, and more.

Salary Information

The salary ranges vary by location, with details provided for Washington, California, New York, and D.C. offices. Actual pay depends on experience and other factors. Full-time employees may be eligible for bonuses and comprehensive benefits.

This description outlines the general nature of the work and is not exhaustive of all duties and responsibilities.