Program Coordinator, Client Services and Intake

Centre for Sexuality; Calgary; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Excellent work environment

Professional development opportunities

Job summary

Centre for Sexuality in Calgary, AB is seeking a Client Services and Intake Coordinator to greet clients, handle inquiries, and support intake processes for counselling services. You will coordinate referrals, process payments, and maintain records with confidentiality and care.

This role requires strong communication and organizational skills, and a commitment to inclusive, trauma-informed service. Some evening and weekend work is required; engaging with diverse communities and ensuring access

Qualifications

• Relevant intake experience and client support
• Experience with front desk operations and administration
• Knowledge of referral systems and community resources
• Comfort discussing sexual health and relationships with diverse clients
• Commitment to trauma-informed service delivery

Responsibilities

• Greet clients, visitors and partners in a warm, professional, trauma-informed manner
• Respond to inquiries via walk-ins, phone, and email and provide information or referrals
• Support intake processes including preliminary assessments and documenting information
• Process payments for counselling sessions and maintain accurate records
• Coordinate scheduling and waitlist management for counselors
• Maintain reception area, sign-in procedures, and office confidentiality practices
• Collaborate with counseling staff and manager on urgent or high-risk situations
• Monitor inventory and coordinate supply orders; liaise with building management as needed

Skills

Interpersonal communication

Organizational skills

Time management

Knowledge of community resources

Education

Post-secondary education in social work/administration/human services

Job description

Centre for Sexuality is a nationally recognized community-based organization delivering programs and services to normalize sexuality and sexual health across an individual’s lifespan and we partner with individuals and organizations for the benefit of our clients and communities.

Sexual well-being for all is at the core of what we do. We teach, we train, and we advocate to support healthy bodies, healthy relationships, and healthy communities. We provide education, training, and counselling for everyone and have been leading the way in the areas of sexuality, healthy relationships, human rights, gender identity, sexual orientation, equality, and consent for over 50 years.

The Client Services and Intake Coordinator is the first point of contact for clients, visitors, and community partners at Centre for Sexuality (C4S). This role helps create a welcoming, respectful, inclusive, and trauma-informed environment while connecting individuals with appropriate information, programs, and services.

The position coordinates initial counselling intake processes, including responding to inquiries, completing preliminary service-fit assessments, facilitating referrals, supporting intake documentation, and processing payments. The role also provides front desk and general office administration, including inventory management, supply coordination, and building-related requests.

Through responsive client service, organized intake processes, and reliable administrative support, the Client Services and Intake Coordinator contributes to an accessible and positive experience for everyone engaging with C4S.

As our successful candidate, you will:

• Greet clients, visitors, and community partners in a warm, professional, and trauma informed manner.
• Provide information, basic support, and referrals to all walk ins, phone calls and email requests.
• Respond to email and phone call inquiries and questions about sexual health, sexuality and healthy relationships.
• Answer and direct incoming phone calls and emails, responding to general inquiries about programs and services in a timely manner.
• Maintain up-to-date service and referral lists with accurate contact information.
• Support client intake processes, including:
• Monitor and respond to intake inquiries, ensuring timely follow-up with prospective clients
• Develop process for and complete pre-intake assessments to ensure counseling requests are best met by C4S counselors and/or referred to alternate organization if needed
• Support counselors when needed with scheduling and waitlist management
• Consult with counseling staff and manager regarding urgent or high-risk situations as required
• Providing intake forms and assisting clients in completing documentation as needed
• Collecting client evaluations as needed
• Processing payment for C4S counseling sessions.
• Maintain a calm, clean, organized, and welcoming reception area.
• Manage visitor sign-in procedures and support office safety and confidentiality practices.

• Monitor inventory and coordinate supply orders, including external supply requests.
• Serve as one of the primary points of contacts for building management, submit tickets for maintenance when required.

Qualifications and Attributes required:

• A post-secondary education in social work, administration, human services, or a related field is an asset.
• Minimum 1-2 years of experience in intake, client support/systems navigation, client assessments and/or office administration.
• Knowledge of community resources and referral systems.
• Knowledge of and comfort with answering questions about sexual health, sexuality and healthy relationships.
• Strong interpersonal and communication skills, with the ability to interact professionally and respectfully with diverse clients and stakeholders.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Proven ability in building partnerships, fostering community relationships, and driving alignment in engagement initiatives.
• Demonstrated commitment to organizational values of social justice, self-determination, collaboration, and prevention.

Additional requirements:

• Ability to work some evening and weekends as needed.
• Police Information Check with a Vulnerable Sector Search.
• Valid First Aid and CPR certification (or willingness to become certified).

Compensation & Benefits:

• Salary Range $60,000-$65,000
• Comprehensive benefits package
• Excellent work environment with professional development opportunities

Application Deadline: November 8, 2026
Location: Calgary, AB
Employment Type: Full-Time, Permanent (35 hours per week)

Centre for Sexuality is committed to employment equity and encourages candidates from diverse backgrounds, abilities, and experiences to apply. It is our intent to have a workplace that reflects the diversity of the communities we serve. If you require accommodation to apply, please contact Miriam Pirhalova, HR and Administrative Manager at [e-mail] for assistance.