Mobile Response Coordinator

Distress Centre Calgary; Calgary; Hybrid; CAD 53,000 - 55,000; Full time

Benefits offered by this job

Health Spending Account

Extended health and dental benefits

On-site gym access

Paid development days

Staff development fund

Generous vacation entitlement

Job summary

Distress Centre Calgary is hiring a Mobile Response Coordinator to coordinate access and response within the Coordinated Entry Program (CEP) at SORCe. You will be the first contact for CAA housing check-ins and mobile requests, connecting people to the right supports in a timely manner.

The role requires coordinating with health, justice, and domestic violence services, and supporting housing stability. This is a full-time temporary 6-month contract with on-site work in Calgary, with a schedule

Qualifications

• Undergraduate degree in a human services-related field or equivalent.
• 2–4 years of coordination or operational experience in a social service environment.
• Experience supporting individuals with complex needs including homelessness and mental health.

Responsibilities

• CAA Access, triage and service coordination: manage housing check-in line and mobile requests.
• Collaborative case planning and specialized navigation with internal teams and partners.
• Frontline service delivery and crisis response: provide navigation, assessment and referral.
• Program data, quality and continuous improvement: keep profiles and records accurate and updated.

Skills

Coordination experience

Homelessness knowledge

Communication skills

Organizational skills

Cultural competency

Microsoft Office

Education

Undergraduate degree in a human services-related field

Tools

HMIS

Microsoft Office

Job description

Salary Range: $53,000.00 To $55,000.00 Annually

This is a Full-Time Temporary position on a 6-month contract, starting as soon as possible.

Location & Hours

Work location: On-site at SORCe (1944 10 Ave SW), as part of the Coordinated Entry Program.

Hours: Generally, Monday to Friday from 9:00am – 4:00pm, with occasional evenings or weekends as required.

What We Offer

• Generous Vacation Entitlement
• Health Spending Account
• Extended health and dental benefits
• Access to on-site gym (999 site) at no cost
• Paid development days and a staff development fund
• A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

The Mobile Response Coordinator reports to a Coordinated Entry Program (CEP) Team Lead. In this role, you will be responsible for coordinating access and response within the CEP at Safe Communities Opportunity and Resource Centre (SORCe). As the first point of contact for the Coordinated Access and Assessment (CAA) housing check-in line and CAA Mobile requests from community and system partners, you will play a key role in connecting people to the right supports at the right time.

Working closely with the CEP team and agency partners across health, justice, treatment, primary care, and domestic violence services, you will help coordinate timely responses for individuals experiencing housing instability. This role is ideal for someone who thinks quickly under pressure, stays organized, and is committed to helping people move toward long-term housing stability.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

CAA Access, Triage and Service Coordination

• Manage the CAA housing check-in line and CAA Mobile requests from community and system partners
• Handle check-ins and brief updates directly to keep housing profiles active and supported
• Assess the urgency of each request and determine the right level of support
• Schedule new CAA entries, profile updates, and complex navigation needs

Collaborative Case Planning and Specialized Navigation

• Consult with referring professionals when a request may not meet CAA Housing eligibility
• Identify other CEP supports that can help stabilize someone's housing
• Coordinate specialized navigation responses with internal teams and partners

Frontline Service Delivery and Crisis Response

• Provide navigation, assessment, and referral on the floor when extra coverage is needed
• Support participants with housing planning
• Respond calmly and appropriately to crisis situations as they arise

Program Data, Quality and Continuous Improvement

• Keep CAA profiles, referrals, service records, and schedules accurate and current
• Track follow-ups and workflow to keep service timely and consistent
• Suggest process improvements that strengthen program and service delivery

What You Bring

• Undergraduate degree in a human services-related field, or an equivalent combination of education and experience.
• 2 to 4 years of coordination or operational experience in a social service or related environment.
• Demonstrated experience supporting individuals with complex needs, including homelessness, mental health, substance use, and family violence.
• Knowledge of homelessness support services and of Coordinated Entry and Coordinated Access systems and principles.
• Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences, including Indigenous communities.
• Strong verbal and written communication skills, with the ability to adapt your style across audiences.
• Strong organization, time management, and prioritization skills, with a high attention to detail.
• Ability to stay steady through unexpected changes, technology challenges, and crisis situations in a fast-paced environment.
• Proficiency with Microsoft Office and participant data management systems such as HMIS or equivalent.

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.