Program Coordinator

Cencora; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cencora seeks a dedicated team member to enhance patient enrollment and support services within the HealthForward Program. This role involves coordinating with healthcare professionals, managing documentation, and ensuring patients receive necessary support. Join us to make a difference in healthcare and enjoy comprehensive benefits that promote your well-being and professional growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Paid Parental Leave

Training Programs

Professional Development Resources

Qualifications

• Minimum 2 years’ experience in customer service in an office setting.
• Experience in healthcare, pharmaceutical, or insurance industry is an asset.

Responsibilities

• Plan Member enrollment and support for HealthForward Program.
• Coordinate cases with Patient Assistance Programs and healthcare professionals.
• Provide adherence and compliance services to patients.

Skills

Customer Service

Communication

Attention to Detail

Bilingual (French/English)

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Plan Member (patient) enrollment to ensure that the plan member is participating in any available support program that is offered by the drug manufacturer (i.e. Patient Assistance Programs);
2. Set up pharmacy and prescriptions for patients during the enrollment process and provide ongoing support for the duration of the HealthForward Program;
3. Acquire knowledge of funding mechanisms including private and public insurance plans;
4. Coordinate and manage all aspects required to sustain prescription drug coverage for patients according to their private plan parameters;
5. Coordinate cases with Patient Assistance Programs, pharmacies, physician offices, and healthcare professionals to maximize health outcomes;
6. Manage documents, submissions, and all related paperwork to Patient Assistance Programs, physician offices, and pharmacies;
7. Provide patients with adherence and compliance services to ensure medication is taken as prescribed and support overcoming adherence barriers;
8. Be available between 8:00 AM and 8:00 PM with flexible working hours;
9. Maintain professionalism in a call center environment;
10. Perform other duties as assigned.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

1. Post-secondary education or equivalent in a related discipline;
2. Minimum of 2 years’ experience in customer service in an office setting;
3. Strong proficiency in Microsoft Outlook, Word, Excel;
4. Professional, courteous, and efficient telephone manner;
5. Proven ability to organize time, prioritize, and multitask to meet deadlines;
6. Strong communication and interpersonal skills;
7. Ability to work independently and in a team environment;
8. Attention to detail;
9. Experience in healthcare, pharmaceutical, or insurance industry is an asset;
10. Bilingual in French/English is an asset.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision, and a comprehensive suite of wellness programs addressing physical, emotional, financial, and social health. We also support working families with backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To promote personal growth, we offer training programs, professional development resources, mentorship, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We prohibit harassment and ensure all employment practices comply with equal opportunity laws. We provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact us at 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. We will accommodate people with disabilities during recruitment, assessment, hiring, and employment upon request.

Affiliated Companies:

Innomar Strategies