Program Consultant, Dealer Training and Development

Canadian Tire; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

Canadian Tire is seeking a Program Consultant for Dealer Training and Development in Toronto, Ontario. This role involves coordinating training plans, maintaining training content, and coaching trainees. Ideal candidates will have experience in retail operations, proficiency in Microsoft Office, and exceptional communication skills. Being bilingual in English and French is an asset. The compensation is competitive with a typical hiring range of $70,000 – $80,000 CAD annually.

Qualifications

• Canadian Tire Retail Store experience (Store Operations, Ordering or Automotive) is an asset.
• Self-starter who works well with minimal supervision and autonomously within a team environment.
• Ability to balance competing priorities to deliver results.

Responsibilities

• Support coordination of multi-phase training plans including planning and tracking progress.
• Maintain and manage training content for the Dealer Training Program.
• Analyze results to identify performance gaps and adjust training as required.

Skills

Microsoft Office proficiency

Exceptional communication skills

Strong customer focus

Bilingual (English and French)

Job description

The Program Consultant, Dealer Training and Development at Canadian Tire prepares new Dealers for their career as a Canadian Tire Associate Dealer. Reporting to the Manager of Dealer Training & Development, this role is accountable to support end-to-end training program delivery, including planning, coordination, progress tracking, and direct coaching of Training Dealers.

Responsibilities

• Support coordination of multi-phase training plans including planning, coordination, and progress tracking
• Maintain and manage training content for assigned curriculum of the Dealer Training Program
• Develop and maintain a network of Subject Matter Experts and key business contacts, including Canadian Tire store owners, field, and Home Office teams
• Analyze results to identify performance gaps and adjust training as required
• Coach and provide ongoing feedback to Trainees on overall training program performance
• Assess training progress and performance, addressing any training adjustments required
• Identify and effectively communicate any performance or planning risks (e.g., trainee readiness, SME availability)
• Be an active contributor in developing and implementing a vision for the future of the Dealer Training Program

Qualifications

• Canadian Tire Retail Store experience (Store Operations, Ordering or Automotive) is an asset
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Copilot)
• Bilingual (English and French) is an asset
• Exceptional communication skills with facilitation and presentation experience
• Strong customer focus with emphasis on building and sustaining relationships
• Self-starter who works well with minimal supervision and autonomously within a team environment
• Ability to balance competing priorities to deliver results
• Knowledge of Instructional Design fundamentals (adult learning principles, blended learning) is an asset

Compensation

Broadband Salary Range: $53,000 – $88,000 CAD Annual. Typical hiring range: $70,000 – $80,000 CAD Annual.

Microsoft Office proficiency (Excel, PowerPoint, Outlook, Copilot); exceptional communication and facilitation skills; experience in training coordination or coaching; knowledge of instructional design and adult learning principles considered an asset; bilingual English/French considered an asset