Program Assistant, Psychiatry

Mount Sinai Hospital (Toronto), Sinai Health; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sinai Health is seeking a Program Assistant in Psychiatry to provide day-to-day administration for outpatient services, including appointment scheduling, patient registration and frontline patient interactions at Mount Sinai Hospital in Toronto.

The role requires a college diploma in Medical Office or Business Administration, 5 years of healthcare experience, and strong Microsoft Office skills. This temporary full-time position offers a 37.5-hour work week and supports clinic operations.

Qualifications

• College diploma in Medical Office or Business Administration.
• 5 years of experience in an academic and/or healthcare setting.
• Proficiency with Microsoft Word, Excel, PowerPoint, Access and Outlook.

Responsibilities

• Provide day-to-day administration of outpatient psychiatry services.
• Schedule appointments and register patients, in person or by phone.
• Review messages including charting and physician notification.
• Maintain patient confidentiality and share information with the team.
• Coordinate clinic schedules and support patient flow.
• Arrange meetings, teleconferences, video conferences and events.
• Collect clinic statistics and demographic data.
• Provide back-up support to other departmental areas as required.

Skills

Customer-focused attitude

Independent work capability

Communication skills

Organizational and multitasking

Discretion with confidential info

Team collaboration

Decision making and initiative

Empathy towards patients

Education

College diploma in Medical Office/Business Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

Sinai Health is looking for a Program Assistant, Psychiatry at Mount Sinai Hospital.

In This Role You Will

• Provide day to day administration of outpatient psychiatry services, including the scheduling of appointments, patient registration and frequent interactions with patients both in person and over the phone
• Review telephone, faxes, surface mail and email messages including charting and physician notification
• Communicate and share clinical information to physicians and allied health team members respecting patient confidentiality and privacy, including retrieval of release of information documents, as necessary
• Function in a front line, patient and staff facing public relations role, providing timely, friendly and informative support to patients, staff and learners
• Coordinate and maintain clinic schedules to support effective functioning of clinic and patient flow
• Provide liaison for logistical preparation of clinical team meetings, teleconferences, video conferences, webinars and other events required within the mandate of an academic health sciences centre
• Collect and collate clinic statistics and demographic data on patients and clinic flow
• Work collaboratively with and provides back up support to other clinical and administrative areas in the Department when required
• Ensure clinical charts are maintained, as required
• Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

• Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
• 5 years of experience in an academic and/or healthcare setting

Skills and Knowledge

• Proficiency with Microsoft (Word, Excel, PowerPoint, Access and Outlook)
• Friendly professional customer focused attitude
• Demonstrated ability to work independently in a self-directed manner, meet concurrent deadlines, organize time and priorities, and manage multiple priorities
• Flexibility in working with an inter-professional team of health professionals and learners located in different physical environments.
• Strong work ethic accompanied by a positive, client-focused attitude
• Ability to make decisions, exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to enquiries
• Strong oral and written communication skills
• Demonstrated ability to empathize with patients/clients
• Interest and familiarity in the field of mental health is an asset
• Proven planning, organizational, and coordination skills
• Demonstrated satisfactory work performance and attendance history

This is a Temporary contract for up to 6 months.

Job Type: Temporary Full Time

Hours (subject to change): 37.5 hours per week

Vacancy Type: New/Replacement Vacancy

Vacancies: 1

Employee Group: Non-Union