Program Assistant III

Palliative Institute; St. Josephs Cove; On-site; CAD 35,000 - 43,000; Part time

Job summary

Covenant Health’s Clerk III at St. Joseph's General Hospital seeks a Program Assistant III to support patient registration, demographic and insurance verification, and badge creation. The role includes switchboard duties, chart preparation, and release of information with strict confidentiality.

The position emphasizes professionalism, independence, and adherence to AUPE GSS collective agreement, with part-time regular status and flexible shifts.

Qualifications

• High School diploma or equivalent required.
• One-year related post-secondary certificate required.
• Medical Terminology Certification is required.
• Classifications Under Review.

Responsibilities

• Register patients and verify demographics and insurance details.
• Operate switchboard, direct calls and take messages.
• Prepare and scan HIM charts and manage work queues.
• Maintain confidentiality per policies and laws.

Skills

Patient registration systems

Switchboard operations

Confidentiality and privacy

Typing speed 40-45 WPM

Healthcare information systems

Education

High School diploma or recognized equivalent

One-year related post-secondary certificate

Health Care Administration education

Job description

Covenant Zone, Vegreville, St. Joseph's General Hospital

New

Administrative

Requisition # COV00058536

15 hours ago Post Date

Your Opportunity

Under the supervision of the Rural Supervisor of Health Information Management, the Program Assistant III Role includes Patient Registration: Use of healthcare information systems. Collecting/verifying demographic and insurance information. Applying ID wristbands. Creating lifetime identifiers for non-Alberta residents. Supporting clerical registration tasks. Reception & Switchboard Duties: Operating switchboard, directing calls, taking messages. Opening/closing the office. Greeting clients and families. Wayfinding assistance. Managing code phones/alerts. Health Information Management (HIM) Duties: Prepping and scanning charts. Managing workqueues. Release of Information. Professional Expectations: Maintain a positive public image. Ensure confidentiality per organizational and legislative guidelines. Exercise good judgment, initiative, and independence. Perform other related duties as assigned.

Description

Description: The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the AUPE General Support Services Collective Agreement.

• Classification: Program Assistant III
• Union: COV AUPE GSS
• Unit and Program: HIM - Registration
• Primary Location: St. Joseph's General Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.65
• Posting End Date: 31-AUG-2026
• Employee Class: Regular Part Time
• Date Available: 10-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 19
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

High School diploma or recognized equivalent required.

Additional Required Qualifications

One-year related post-secondary certificate. Typing speed: 40–45 WPM. Medical Terminology Certification. Please note: Classifications Under Review.

Preferred Qualifications

Health Care Administration education.