Program Analyst

Johnson Service Group, Inc.; Calgary; On-site; CAD 69,000 - 96,000; Full time

Job summary

Johnson Service Group, Inc. is seeking a Program Analyst to coordinate complex programs, manage artifacts, and prepare executive-level reporting for an electric utility client in Calgary.

The role emphasizes strong communication, meticulous organization, and collaboration with multiple project leaders. The candidate should have 10+ years in program coordination, familiarity with PMBOK, Waterfall, and Agile, and experience with Workday and ServiceNow for reporting.

Qualifications

• Bachelor’s degree or diploma in business, IT or finance or related field.
• Minimum of 10 years of program and project coordination / project controls experience.
• Knowledge of PMBOK, Waterfall, and Agile methodologies.
• Strong document management practices.
• Excellent verbal and written communication.
• Experience with Workday and ServiceNow for reporting.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Manage comprehensive program artifacts, including action and decision records and the program's integrated plan.
• Plan, schedule, and coordinate meetings for various program activities, ensuring stakeholders are informed.
• Author and create high-quality communications, including reports and updates for diverse audiences.
• Develop and manage actions and milestones with project/program managers.
• Maintain and manage program financials and resources to stay on budget.
• Monitor and report milestones, addressing deviations promptly.
• Identify, track, and mitigate risks with project managers.
• Prepare detailed monthly status reports for executive review.
• Support continuous improvement of program processes and methodologies.
• Provide QA of executive presentations and reports.
• Build and manage document repositories and guidelines.

Skills

Project coordination

Project controls

Financial management

Document management

Executive reporting

Verbal communication

Written communication

Interpersonal skills

Active listening

Education

Bachelor's degree

Diploma

PM certification

Tools

Microsoft Office

MS Project

Workday

ServiceNow

Job description

Johnson Service Group (JSG) is currently looking for a Program Analyst with experience in program and project coordination, project controls, financial management, document management, executive reporting, and complex programs or projects. This is a contract opportunity with an electric utility client in Calgary, Alberta. We are seeking a highly organized, detail-oriented, and proactive Program Analyst (contract) to join our dynamic team. This critical role involves coordinating the Restructured Energy Market (REM) program, ensuring that all program artifacts are meticulously managed, and facilitating seamless communication across various departments. The successful candidate will possess outstanding verbal and written communication skills, exceptional interpersonal abilities, and a keen aptitude for active listening. They will collaborate closely with multiple project managers and program managers throughout the organization to drive the successful execution of program objectives.

Qualifications: Bachelor’s Degree or Diploma in business, IT or Finance or related field or equivalent work / industry experience. Project Management / project financial management courses and/or certification Minimum of 10 years of program and project coordination / project controls experience working directly on complex programs and/or projects. Proven understanding of Project Management best practices, principles, and methodologies (PMBOK, Waterfall, Agile). Strong understanding of document management best practices. Persistent attention to detail while managing multiple priorities. Expert knowledge of Microsoft Office suite and MS Project to produce project deliverables. Experience with Workday and Service ServiceNow systems for reporting, collecting financial data. Excellent communication skills, both verbal and written. A practical, adaptable, innovative, collaborative, and solution-focused approach to issues.

Accountabilities include: Manage comprehensive program artifacts, including action and decision records and the programs integrated plan. Plan, schedule, and coordinate meetings for various program activities, ensuring all stakeholders are well-informed and prepared. Author and create high-quality communication materials, including reports, presentations, and updates for various audiences. Facilitate the development and management of actions and milestones in collaboration with project and program managers, ensuring alignment with program goals. Maintain and manage program financials and resources, ensuring the program remains on budget and financial reports are accurate and timely. Monitor, track, and report on program milestones, ensuring timely completion and addressing any deviations promptly. Identify, track, and mitigate risks in collaboration with project managers, developing effective strategies to address potential issues. Prepare detailed monthly status reports for presentation at the director and executive levels, highlighting key achievements, challenges, and next steps. Support the continuous improvement of program processes and methodologies, fostering a culture of excellence and innovation. Provide quality assurance of all executive-level presentations, materials or reports. Build and manage document management repositories, team guidelines and monitor and controls usage. Manage team and vendor resource forecasts, availability, time tracking, invoicing and expenses.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #LI-AS1