Production Support Engineer – Platforms

RBC; Vancouver; On-site; CAD 74,000 - 108,000; Full time

Job summary

A leading bank is seeking a Production Support Engineer to enhance technology resiliency. The role involves monitoring systems, troubleshooting issues, and collaborating with teams to improve application performance. Candidates should have strong problem-solving skills and relevant experience in production support.

Qualifications

• 5+ years of experience in production support or system administration.
• Strong experience with monitoring and logging tools.

Responsibilities

• Monitor production systems to ensure high availability.
• Troubleshoot and resolve complex production issues.
• Collaborate with teams to identify and fix bugs.

Skills

Problem Solving

Communication

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Tools

Python

Bash

Prometheus

Grafana

ELK stack

Docker

Kubernetes

Terraform

Ansible

CloudFormation

Job description

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Job Summary

The Role

Are you passionate about improving and ensuring the resiliency of technology? Do you get your energy by providing technology solutions working with a team? We are seeking an experienced Production Support Engineer (SRE) who is curious and drives insights from massive-scale data in real-time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to investigate and assist with resolving recurring and major issues and help improve the performance of our supported applications. This role requires on-call rotation.

Job Description

• Monitor production systems and applications to ensure high availability and performance.
• Troubleshoot and resolve complex production issues in a timely manner.
• Collaborate with development and QA teams to identify and fix bugs.
• Implement and maintain advanced monitoring, logging, and alerting solutions.
• Perform root cause analysis for incidents and implement preventive measures.
• Develop and maintain comprehensive documentation for production support processes and procedures.
• Lead and participate in on-call rotation to provide 24/7 support for critical systems.
• Mentor and guide junior production support engineers.
• Continuously improve production support processes and tools.
  
  

Requirements:

**Minimum Qualifications:**

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in production support, system administration, or a related role.
• Proficiency in scripting languages such as Python, Bash, or similar.
• Strong experience with monitoring and logging tools such as Prometheus, Grafana, or ELK stack.
• In-depth knowledge of cloud platforms such as OCP, Azure, or Google Cloud.
• Proficiency with containerization technologies like Docker and orchestration tools like Kubernetes.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and collaboration skills.
  
  

**Nice to have Qualifications:**

• Experience leading production support teams or projects.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI.
• Strong knowledge of networking and security best practices.
• Experience with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Certification in cloud platforms (e.g., AWS Certified Solutions Architect, Google Cloud Professional Engineer).
  
  

Job Skills

Additional Job Details

Address:

WATERFRONT CENTRE, 200 BURRARD ST:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-13

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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