Production Support Analyst

TalentBurst, an Inc 5000 company; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the financial services sector is seeking an Application Support Analyst for a 12+ month contract in Montreal. This role involves active support of trading systems and requires expertise in FOREX and a strong understanding of banking products. Candidates should be adept in Unix/Linux with scripting skills and have a proven track record in production support.

Qualifications

• 5 years experience in a support role.
• Experience in Banking/Financial sector supporting trading systems.
• Knowledge of FOREX, Money Market, Fixed Income products is required.

Responsibilities

• Active monitoring of production activities.
• Perform remediation steps as required.
• Interface with external IT communities to resolve incidents.

Skills

Strong communication skills

Good organizational skills

Professional attitude

Autonomy

Adaptability

Global financial products knowledge

Good team player

Tools

Unix

Linux

Scripting (Shell, PowerShell)

Autosys

Dynatrace

Kibana

Job description

TalentBurst, an Inc 5000 company provided pay range

This range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

40.00 / hr - $60.00 / hr

Direct message the job poster from TalentBurst, an Inc 5000 company

Manager Talent Solutions at TalentBurst, an Inc 5000 company

Duration : 12+Months Contract (With Possibility of extensions)

Location : - Montreal, QC (Hybrid)

Knowledge of FOREX, Money Market, Fixed Income products is a requirement.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and / or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required ( >

5 years' experience)

• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement

ESSENTIAL SPECIFIC REQUIREMENTS

• Unix / Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, …_)
• Scheduling tools (Autosys)
• Monitoring tools (Dynatrace, Kibana)

SKILLS AND BEHAVIOURS

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge
• Good team player

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Administrative, Advertising, and Accounting / Auditing

Staffing and Recruiting, Financial Services, and Banking

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