ALMT Support Analyst / engineer

TekWissen LLC; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the banking and financial services sector is seeking an APS Analyst/Engineer for contract work based in Montreal. The successful candidate will be responsible for providing daily support and overseeing the health of multiple applications. Candidates should possess over 7 years of experience in a similar role, particularly within the banking sector, and demonstrate strong analytical and problem-solving skills.

Qualifications

• 7+ years experience as Functional Support Analyst in banking/financial sector.
• Knowledge of financial products (Bond, IRS, Swaps, etc.).
• Strong analytical and problem-solving skills.

Responsibilities

• Provide Level 1 and 2 support for multiple applications.
• Monitor production activities and resolve incidents.
• Manage changes to production environment for NAR applications.

Skills

Analytical skills

Problem solving

Client and stakeholder management

Tools

Unix / Linux

SWIFT

Oracle

Ansible

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Duration : 12 Months

Job Type : Contract

Work Type : Onsite

Shift : 8.00AM-5.00PM

Job Description : Business Overview :

The APS Analyst / engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.

Such tasks include change, user request, incident, and problem management for the department.

As required, functional support and user setup may be performed.

The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2) : the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.

Assist the user community to resolve technical issues.

Candidate Success Factors :

Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform :

Results and Impact :

Impacts division and influences peers and team

Demonstrates good judgement when making decisions of high complexity and impact

Relies on limited guidance for most complex decision making

Is responsible for driving outcomes which have meaningful effect on team or department

Leadership and Collaboration :

Creates trust with department leaders

Acts in leadership capacity for large projects, processes, or programs for a team

Client, Customer and Stakeholder Focus :

Able to build relationships with a mix of intermediate and senior colleagues or clients

Interacts regularly with management and department leaders

Demonstrates the ability to persuade and influence stakeholders at the team level

Compliance Culture and Conduct :

Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts

Perceived as a person of high moral character; upholds corporate values and displays high ethical standards"

Responsibilities :

Level 1 and 2 Support :

Active monitoring of production activities

Perform remediation steps when required

Interface with external IT communities to resolve incidents

Work with development community for Level 3 incident escalations

Log work and effort in support tracking application and work with team and management to reduce recurring issues

Available for after-hours support activities, when necessary

Change and Request Management :

Responsible and accountable for changes to the production environment for NAR applications

Work with development community for release prioritization

Ensure that requests for change adhere to Group and Department Policies

Available for after-hours and / or weekend change activities, when necessary

Reporting & Special Projects :

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

Regular reporting to line manager for prioritization and escalation

Conduct and participate in meetings with related communities

Perform control result analysis and reporting and take up corrective actions as needed

As required, take up project management responsibilities for special projects

Minimum Required Qualifications :

7 or more years of professional experience as a Functional Support Analyst and / or similar role

Experience in Banking / Financial sector with knowledge of financial products

Backoffice Settlements Systems experience preferred.

English is mandatory given the interaction with the client based stakeholders

Preferred Qualifications;

Unix / Linux hands on experience with knowledge of day to day commands

Knowledge / experience in SWIFT and messages types MT / MX

Basic knowledge of financial products(Bond,IRS,Swaps etc)

Knowledge / experience in Oracle, CFT, Dynatrace

Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins _)

Strong analytical and problem solving skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.