Repair Planner - ACX 417

Autocanad; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide appreciation events

Professional development

Job summary

AutoCanada's ACX 417 division seeks a skilled Repair Planner to assess vehicle damage and prepare accurate cost estimates for repairs. You’ll collaborate with customers, insurers, and technicians to ensure efficient, high-quality repairs aligned with OEM standards.

You will serve as the main contact throughout the repair process, examine vehicles for damage, and write comprehensive OEM repair estimates. The role emphasizes exceptional customer service and adherence to safety and policy

Qualifications

• Minimum of 3-year experience in a Collision Centre Estimator role.
• Professional and able to deliver exceptional service to clients.
• Excellent verbal and written communication; able to interact with senior leadership and other decision makers.
• Strong organizational and time management skills.
• Must possess a valid driver's license and a safe driving history; able to drive a manual transmission.

Responsibilities

• Serve as a point of contact to clients during the entire repair process.
• Examine and evaluate the client’s vehicle to determine damage across structural, body, mechanical, electrical and interior components.
• Write comprehensive estimates and supplements for comprehensive OEM repairs.
• Inspect vehicles throughout the repair process for quality control to ensure repairs meet client, Insurance and OEM standards.
• Set customer expectations of processing procedures and communicate the repair plan.
• Update and inform clients on completion times, costs and any changes regarding the repair status.
• Comply with corporate policies and procedures, repair procedures, regulatory changes, and industry trends.
• Provide exceptional customer service to our clients.
• Demonstrate and champion a healthy and safe working environment.

Skills

Verbal and written communication

Organizational & time management

Attention to detail

Customer service

Team player

Interaction with senior leadership

MS Office suite

Tools

MS Office

SharePoint

Job description

Part of a bigger team.

ACX 417 is proud to be part of the ACX Collision Centres' network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable-and we love it.

Your area of focus.

As an Repair Planner, you will play a crucial role in assessing vehicle damage and providing accurate cost estimates for repairs. You will work closely with customers, insurance adjusters, and technicians to ensure that all repairs are completed efficiently and to the highest standards.

What drives your day-to-day?

• Serve as a point of contact to clients during the entire repair process
• Examine and evaluate the client’s vehicle to determine the extent of damage including structural, body, mechanical, electrical and interior damage
• Write comprehensive estimates and supplements for comprehensive OEM repairs
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards
• Set customer expectations of required processing procedures and communicate the repair plan
• Update and inform clients on completion times, costs and any possible changes regarding the status of the repair process
• Compliance with all corporate policies and procedures, proper repair procedures, legislative changes, and industry trends
• Provide exceptional customer service to our valued clients
• Demonstrate and champion a healthy and safe working environment

What are the must-haves…

• Minimum of 3-year experience in a Collision Centre Estimator role
• Ability to be professional and deliver exceptional service to clients
• Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
• Must possess a valid driver's license and a safe driving history
• Must be able to drive a manual transmission

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.