Production Manager

Axelon Services Corporation; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company seeks a junior role in Production Management based in Montreal. This 12-month contract position focuses on monitoring user issues, ensuring operational excellence, and collaborating with teams for incident management. Ideal candidates will be proficient in Python and Linux, with strong problem-solving abilities. This role offers exposure to global operations and a mix of technical and business challenges.

Qualifications

• Experience Level: Level 1 (junior), 0-2 years experience.
• Proficiency in Python, Linux, and database management required.
• Strong scripting skills in Perl or UNIX shell are a plus.

Responsibilities

• Monitor and respond to user-reported issues and alerts.
• Manage incident and issue resolution efficiently.
• Liaise with vendors and facilitate root cause investigations.

Skills

Python

Linux

Problem-solving

Troubleshooting

Database proficiency

Network diagnostics

Scripting (Perl, UNIX shell)

Analytical skills

Job description

Experience Level : Level 1 (junior) : 0-2 years

12 Months Contract Position

Location : Montreal (Day 1 onboarding onsite / in office presence 3x week)

Experience with Python.

Ability to troubleshoot, problem solve, and analyze issues.

Proficiency with Databases.

Nice to have: Oracle Database, Sybase

The Production Management team is the global group responsible for ensuring the optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines.

• The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of these technologies and businesses.
• While direct experience with these systems and business lines is not essential, the role requires developing these skills over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities :

Monitor and respond to user-reported issues and infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.

Ensure efficient incident management, with accurate communication to impacted groups and timely resolution.

Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

Manage coverage during North America, Asia, and Europe market hours, including pre-open weekend checks. Proactively identify and respond to failures.

Partner with development teams to drive stability, operational excellence, and a culture of efficiency.

Ensure team knowledge is current and forward-looking.

Respond to regulatory and compliance issues with urgency.

Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.

Review, execute, and verify production changes in accordance with procedures defined in change documents.

Participate in planned technology events, such as business continuity tests, ensuring recovery procedures are accurate and complete.

Leverage tools and resources within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills :

Strategic mindset focused on tooling, automation, and efficiency.

Able to troubleshoot, problem solve, and analyze issues.

Proficiency with Linux.

Proficiency with Databases.

Strong scripting skills, such as Perl, Python, or UNIX shell.

Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP).

Excellent spoken and written English communication skills.