Production / Application Support Engineer (Level 3/4)

Astra-North Infoteck Inc.; Montreal; On-site; CAD 85,000 - 110,000; Full time

Job summary

Astra-North Infoteck Inc. in Montreal seeks a Production / Application Support Engineer (Level 3/4) to maintain and stabilize critical systems across on-premises and cloud environments.

The role focuses on incident response, root-cause analysis, and ensuring high availability with Unix/Linux, scripting, and database skills. You will collaborate with cross-functional teams, support both production applications and infrastructure, and participate in on-call rotations.

Qualifications

• Experience in L3/L4 production support.
• Proficiency with Unix/Linux, Python, Perl, IBM DB2, NAS storage and archiving apps.
• Ability to diagnose complex application and infrastructure issues.

Responsibilities

• Provide L3/L4 production support for production systems.
• Troubleshoot complex application and infrastructure incidents.
• Ensure system stability and availability across on-premises and cloud environments.
• Collaborate with cross-functional teams to resolve issues quickly.

Skills

Unix/Linux

Python

Perl

IBM DB2

NAS Storage

Archiving Applications

Job description

Production / Application Support Engineer (Level 3/4)

Montreal- Days WFO

Job Summary:

We are seeking an experienced Production/Application Support Engineer with expertise in Unix/Linux, Python, Perl, IBM DB2, NAS Storage, and Archiving Applications. The ideal candidate will be responsible for providing L3/L4 production support, troubleshooting complex application and infrastructure issues, ensuring system stability, and supporting both on-premises and cloud-based environments.