Production / Application Support Engineer (Level 3/4)

Apptoza Inc.; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

Apptoza Inc. in Montreal, QC is seeking an experienced Production/Application Support Engineer. You will provide L3/L4 production support across Unix/Linux, Python, Perl, IBM DB2, NAS storage and archiving applications, ensuring system stability and performance in both on‑prem and cloud environments.

The role requires strong incident, problem and change management skills and the ability to troubleshoot complex infrastructure and application issues while maintaining service levels.

Qualifications

• Experience with Unix/Linux, Python, and Perl in production support.
• Experience with IBM DB2 and NAS storage systems.
• Ability to support both on-prem and cloud environments and ensure system stability.

Responsibilities

• Provide L3/L4 production support for applications and infrastructure.
• Troubleshoot complex issues and coordinate with teams to maintain uptime and service levels.

Skills

Incident management

Problem management

Change management

Cloud & on-prem infrastructure

Job description

Workplace type: Montreal, QC

Requirement: Immediate

Job Summary:

We are seeking an experienced Production/Application Support Engineer with expertise in Unix/Linux, Python, Perl, IBM DB2, NAS Storage, and Archiving Applications. The ideal candidate will be responsible for providing L3/L4 production support, troubleshooting complex application and infrastructure issues, ensuring system stability, and supporting both on-premises and cloud-based environments.

Key Skills:

• Incident, Problem & Change Management
• Cloud & On-Prem Infrastructure Support