Customer Support Specialist

WOW Recruitment; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

International exposure

Career development

Senior leadership exposure

Collaborative culture

Flexible working

Job summary

WOW Recruitment is partnering with a fast-growing global software business to hire a Customer Support Specialist (English & French) in Toronto. You will be the first point of contact for North American customers, handling inquiries by phone and digital channels in both languages and helping users get the most from the software.

In a collaborative, fast-paced environment, you’ll build relationships with key accounts, troubleshoot issues, deliver user training, and support program rollouts while

Qualifications

• 1–2+ years' experience in customer service or related role.
• Fluent in English and French with strong written and verbal communication skills.
• Experience in SaaS, hospitality, retail, or contact centres is advantageous.
• Able to manage inquiries via phone and digital channels.
• Comfortable using software and digital tools.

Responsibilities

• Be the First Point of Contact across phone and digital channels.
• Build strong relationships with end users across North American accounts.
• Own customer queries and platform issues to resolution.
• Deliver end-user training and platform guidance.
• Drive customer satisfaction and support program rollouts.

Skills

Bilingual English/French

Customer service

Communication skills

Problem solving

Tech literacy

Tools

CRM software

Job description

We're partnering with a fast-growing global software business to find a motivated Customer Support Specialist (English & French) to join its North American team in Toronto.

Operating across Australia, the United States and Canada, this organisation is transforming the advertising industry through innovative software that helps agencies automate and streamline their operations.

This is an opportunity to join a growing international technology business, supporting customers across North America and helping them get the most out of its software. You'll handle day-to-day enquiries, troubleshoot issues and build strong customer relationships in a collaborative, fast-paced environment.

The Role

• Be the First Point of Contact: Manage incoming customer enquiries across phone and digital channels, providing timely, friendly and effective support in both English and French.
• Build Customer Relationships: Develop strong relationships with end users across key North American accounts, becoming a trusted contact for their day-to-day needs.
• Solve Problems: Own customer queries and platform issues, working with internal teams to investigate problems and see them through to resolution.
• Support & Educate Customers: Deliver end-user training, provide platform guidance and help customers get the most out of the software and tailored programs.
• Drive Customer Satisfaction: Support customer-specific program rollouts, maintain service standards and identify opportunities to improve the overall customer experience.
• Bilingual Communicator: Fluent in both English and French, with excellent written and verbal communication skills.
• Customer Focused: You enjoy helping people, building relationships and delivering a positive experience with every interaction.
• Problem Solver: You're proactive, resourceful and comfortable taking ownership of customer issues rather than simply passing them on.
• Tech Savvy: You're confident using software and digital tools, with an interest in technology, automation and marketing.
• Experience: 1–2+ years' experience in customer service, customer support, customer success or a similar client-facing role. Backgrounds in SaaS, hospitality, retail or contact centres would be advantageous.

The Perks

• International Exposure: Join a growing global software business with established operations across Australia and North America.
• Career Development: Develop your skills within a fast-growing SaaS business, with opportunities to progress as the company continues to expand.
• Senior Leadership Exposure: Work closely with senior team members, with the opportunity to contribute ideas and influence the company's ongoing growth.
• Collaborative Culture: Join a supportive team that values wellbeing, learning, employee engagement and having a voice.
• Flexible Working: Enjoy a remote working arrangement with two in-person team days every fortnight in Downtown Toronto, working Monday–Friday, 9am–6pm.