Product Support Specialist

finning; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Finning Canada is seeking a Product Support Specialist to drive market share growth for assigned products or services. You will support GTM execution, collaborate with product and technical teams, and assist sales calls to deliver solutions to customers.

Requirements include a Bachelor of Business Administration or equivalent and at least 2 years in technical sales, with strong persuasion and presentation skills to engage stakeholders across levels.

Qualifications

• Bachelor of Business Administration or equivalent.
• 2 years technical sales experience.
• Ability to demonstrate results in marketing or sales operations and engage internal/external stakeholders.

Responsibilities

• Execute the Go To Market strategy for assigned products and solutions.
• Collaborate with product and technical teams to feed customer feedback into development.
• Participate in sales calls to support teams with solutions and involve product teams when needed.
• Build knowledge of the industry, customer pain points, competition and trends affecting Finning Performance Solutions.

Skills

Persuasion skills

Presentation skills

Sales operations understanding

Education

Bachelor of Business Administration or equivalent

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base.

This is a specialty role responsible for the introduction and sales of specialized solutions, services, products and parts to new or existing customers. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative.

Job Description:

• Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
• Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
• Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
• Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

Education & Experience :

• Bachelor of Business Administration or an equivalent
• Technical and/or Parts experience is an asset
• 2 years technical of technical sales experience
• Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
• Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
• Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.