Product Support Representative

ASSA ABLOY; Quebec; On-site; CAD 65,000 - 90,000; Full time

Job summary

ASSA ABLOY invites applications for a technical support and training role focused on PDS products and competitive equipment. The successful candidate will train field technicians, provide multi-channel support, and collaborate with R&D to improve product outcomes.

Some travel around US and Canada is required, with the role based at our Monroe, NC corporate offices. Strong service and technical skills, analytical mindset, and excellent communication are essential.

Qualifications

• Significant service and technical experience is required.
• Analytical skills are required.
• Excellent time management; travel flexibility is required.
• Excellent oral and written communication; strong teamwork.
• AAADM Certified inspector is preferred.

Responsibilities

• Provide technical support and training for ASSA ABLOY Entrance System PDS products and related brands.
• Offer phone, online, and documented support to customers and technicians.
• Travel to support customers and train technicians across US and Canada.

Skills

Technical skills

Analytical skills

Time management

Communication

Self-motivated

Team player

Remote work capability

Education

AAADM Certified inspector

Job description

The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing technical support, provide product feedback, support and auditing, installing and testing of door equipment and working closely with the R&D team. This position will require some travel around the US and Canada on occasion. The position sits in our Monroe NC corporate offices reporting our Manager of Product Support.

Primary Responsibilities

• Support field technicians, installers and contractors to provide training and guidance where needed
• Provide phone, on-line and documentation support

• Travel to support customers and train technicians
• Support special Sales and R&D projects
• Work closely with Quality and Part departments as needed
• Be AAADM certified trainer

Goals and Compliance

• Support individual & departmental goals
• Assist districts and service providers in a professional and proactive approach
• Participate in regular meetings & communicate with department supervisors on projects and activities to increase customer service and satisfaction
• Identify & document any required ASSA ABLOY Entrance Solutions compliance training for technicians and installers
• Ensure compliance with all established policies, procedures and regulatory codes and standards.

Requirements

• Significant service and technical skills and experience is required.
• Analytical skills are required.
• Excellent time management, ability to travel is required.
• Excellent communication (oral and written) skills and strong team approach to work environment.
• Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors
• Have the ability to work remotely without direct supervision on a regular basis
• Must be a self-motivated goal oriented individual
• Needs to be able to offer suggestions and ideas with a well thought out plan
• AAADM Certified inspector

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.