Product Support Representative

ASSA ABLOY Group; Montreal (administrative region); Hybrid; CAD 91,000 - 119,000; Full time

Job summary

ASSA ABLOY Group is seeking a skilled technical support and training specialist to assist US/Canada customers with PDS product lines and related brands. The role involves hands-on training, field support, and collaboration with the R&D team to improve products and services.

The candidate will travel to customer sites to train technicians and support projects, working with field technicians, installers, and contractors.

Qualifications

• Significant service and technical skills and experience are required.
• Analytical skills are required.
• Excellent time management and ability to travel are required.
• Excellent communication (oral and written) skills and team collaboration are required.
• AAADM Certified trainer (required).
• Knowledge of Besam, Record, Stanley, Horton and other major manufacturers products.

Responsibilities

• Provide technical support and training for PDS products and brands.
• Support field technicians, installers and contractors with training and guidance.
• Provide phone, online, and documentation support.
• Travel to support customers and train technicians.

Skills

Technical support

Training delivery

Travel willingness

Communication

AAADM certification

Tools

Besam products knowledge

Record/Stanley/Horton door systems

Job description

The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing technical support, provide product feedback, support and auditing, installing and testing of door equipment and working closely with the R&D team. This position will require some travel around the US and Canada on occasion. The position sits in our Monroe NC corporate offices reporting our Manager of Product Support.

Primary Responsibilities

• Support field technicians, installers and contractors to provide training and guidance where needed
• Provide phone, on-line and documentation support
• Travel to support customers and train technicians
• Support special Sales and R&D projects
• Work closely with Quality and Part departments as needed
• Be AAADM certified trainer

Goals and Compliance

• Support individual & departmental goals
• Assist districts and service providers in a professional and proactive approach
• Participate in regular meetings & communicate with department supervisors on projects and activities to increase customer service and satisfaction
• Identify & document any required ASSA ABLOY Entrance Solutions compliance training for technicians and installers
• Ensure compliance with all established policies, procedures and regulatory codes and standards.

Requirements

• Significant service and technical skills and experience is required.
• Analytical skills are required.
• Excellent time management, ability to travel is required.
• Excellent communication (oral and written) skills and strong team approach to work environment.
• Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors
• Have the ability to work remotely without direct supervision on a regular basis
• Must be a self-motivated goal oriented individual
• Needs to be able to offer suggestions and ideas with a well thought out plan
• AAADM Certified inspector

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.