Product Support Representative

ASSA ABLOY Global Solutions; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 98,000 - 126,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking a Technical Support Specialist to provide training and technical support for PDS products and brands. The role involves assisting field technicians, installers and contractors, with travel to train customers and technicians across US and Canada.

The ideal candidate will have strong technical/service experience, analytical and communication skills, and AAADM certification.

Qualifications

• Significant service and technical skills and experience.
• Analytical skills required.
• Excellent time management; travel required.
• Excellent oral and written communication; team oriented.
• Product knowledge of Besam, Record, Stanley, Horton and other door products.
• Ability to work remotely without direct supervision on a regular basis.
• Self-motivated, goal oriented.
• AAADM Certified inspector.

Responsibilities

• Provide technical support and training for ASSA ABLOY Entrance System PDS products and brands.
• Provide phone, online and documentation support.
• Travel to support customers and train technicians.
• Support special Sales and R&D projects.
• Work with Quality and Parts departments as needed.
• Be AAADM certified trainer.

Skills

Technical support experience

Analytical skills

Time management

Communication skills

Remote work ability

Self-motivated

AAADM certification

Job description

The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing technical support, provide product feedback, support and auditing, installing and testing of door equipment and working closely with the R&D team. This position will require some travel around the US and Canada on occasion. The position sits in our Monroe NC corporate offices reporting our Manager of Product Support.

Primary Responsibilities

• Support field technicians, installers and contractors to provide training and guidance where needed
• Provide phone, on-line and documentation support
• Travel to support customers and train technicians
• Support special Sales and R&D projects
• Work closely with Quality and Part departments as needed
• Be AAADM certified trainer

Goals and Compliance

• Assist districts and service providers in a professional and proactive approach
• Participate in regular meetings & communicate with department supervisors on projects and activities to increase customer service and satisfaction
• Identify & document any required ASSA ABLOY Entrance Solutions compliance training for technicians and installers
• Ensure compliance with all established policies, procedures and regulatory codes and standards.

Requirements

• Significant service and technical skills and experience is required.
• Analytical skills are required.
• Excellent time management, ability to travel is required.
• Excellent communication (oral and written) skills and strong team approach to work environment.
• Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors
• Have the ability to work remotely without direct supervision on a regular basis
• Must be a self-motivated goal oriented individual
• Needs to be able to offer suggestions and ideas with a well thought out plan
• AAADM Certified inspector

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.