Product Support Manager

Toromont Cat; Canada; On-site; CAD 91,820 - 114,775; Full time

Job summary

Toromont Cat Power Systems is hiring a Product Support Manager in Canada. The role focuses on safe and environmentally responsible work, managing branch parts and service objectives, and guiding policy adherence for Toromont and Caterpillar guidelines.

The position emphasizes leadership, customer focus, budget management, and ongoing improvements in product support, with development opportunities through internal training and a flexible schedule across Eastern Canada.

Qualifications

• Minimum post-secondary education.
• 5 years' experience in a managerial position.
• Strong technical aptitude, and knowledge of the industry.

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives.
• Manage all branch parts and service objectives and ensure they are met.
• Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies.
• Lead a high level of customer focus and maintain trusted relationships.
• Review and monitor operational expenses and financial reports.
• Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments.
• Develop, implement and manage improvements in all aspects of product support.
• Lead, inspire and coach employees to achieve personal and corporate objectives.
• Actively pursue business in the territory to support equipment, parts and service.
• Collaborate and work closely with Sales Teams.
• Collaborate with, develop and coach Planning Team.
• Work with a sense of urgency and foster a team environment to encourage growth.
• Liaise with the Heavy Equipment group on both sales and service issues.

Skills

Management experience

Technical aptitude

Education

Post-secondary education

Job description

Pay Type

Full Time, Permanent

Compensation

$91,820.00 to $114,775.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Support Manager, YOU will experience:

• Working within one of the safest organisations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Manage all branch parts and service objectives and ensure they are met
• Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
• Lead a high level of customer focus and maintain trusted relationships
• Review and monitor operational expenses and financial reports
• Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
• Develop, implement and manage improvements in all aspects of product support
• Lead, inspire and coach employees to achieve personal and corporate objectives
• Actively pursue business in the territory to support equipment, parts and service
• Collaborate and work closely with Sales Teams
• Collaborate with, develop and coach Planning Team
• Work with a sense of urgency and foster a team environment to encourage growth
• Liaise with the Heavy Equipment group on both sales and service issues

Must-haves for this role:

• Minimum post-secondary education
• 5 years' experience in a managerial position
• Strong technical aptitude, and knowledge of the industry

About Toromont Cat Power Systems

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family.Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.