Partner Success Manager

Plusgrade Inc.; Montreal; Híbrido; CAD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

RRSP Matching

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Perk

Annual Wellness Perk

Commuter Perk

Tenure-Based Work From Anywhere

Parental Leave Top Up

Adventure Pass

Learning Allowance

401K

Resumo da oferta

Plusgrade Inc. in Montreal (and Miami) is seeking a strategic, data-driven professional to own a portfolio of cruise line partners and drive growth.

You’ll become the primary contact for performance insights, coordinate across teams, and translate partner priorities into actionable plans. The role requires a bachelor’s degree and at least three years in product, account, or client success, with travel up to 30%.

Qualificações

• Bachelor’s degree or equivalent experience in a relevant field.
• 3+ years in product, account, brand, marketing, or client success.
• Travel up to 30% and strong analytical, financial, and problem-solving skills.

Responsabilidades

• Own a portfolio of cruise line partners and coordinate performance insights and initiatives.
• Translate partner priorities into joint action plans and drive account growth.
• Forecast revenue, analyze drivers of performance, and align cross-functional teams.
• Leverage AI tools thoughtfully to improve productivity and partner signals.

Conhecimentos

Analytics

Financial analysis

Problem solving

Partnership management

Cross-functional leadership

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Employment Type: Permanent Job Description: Based in Montreal, Canada or Miami, USA (open to other locations too), you'll own a portfolio of cruise line partners and contribute directly to its growth. This role is for someone who enjoys understanding partner priorities, turning data into practical opportunities, and bringing multiple teams together around shared results.

What You'll Be Doing

You'll own a portfolio of cruise line partners and act as the primary point of contact for performance insights, projects, technical training, program enhancement opportunities, and operational oversight. You'll build a deep understanding of each partner's business and priorities, then use those insights to identify new opportunities, create joint action plans, and support account growth. You'll analyze historical and forecast revenue and the drivers behind performance, while coordinating contributions from Plusgrade teams through a matrix-based approach. In an environment where AI is part of how work gets done, you'll use it thoughtfully to reduce manual effort, improve the quality of tools and processes, and surface partner health and implementation signals earlier.

What You Bring

A bachelor's degree or equivalent experience, plus at least three years in a product, account, brand, marketing, or client success role. Experience in the travel industry, ideally with cruise lines, and the ability to travel up to 30% of the time. Strong analytical, financial, and problem-solving skills, with the ability to use data and revenue forecasts to make clear recommendations. Experience creating strategic account development plans and managing relationships, with the communication, influence, negotiation, and organization skills to move partners toward their goals. Demonstrated use of AI tools to improve productivity and efficiency, with thoughtful judgment in partner-facing contexts and an understanding of their limitations.

Why Plusgrade Travel is about the moments that make a journey feel personal

At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel.

What You'll Love About Us

Canada

• RRSP Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

USA

• 401K
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy. Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.