Product Specialist - Databricks

Ubisoft Entertainment S.A; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

Ubisoft Montréal is seeking a Product Specialist to help clients maximize the Databricks data and AI platform. You will report to the Product Manager for Databricks and serve as a product resource, guiding clients through onboarding, training, and support.

You will gather client feedback and explore new ways to apply the product, while collaborating with diverse teams to improve the client experience and documentation.

Qualifications

• Hands-on Databricks experience in BI, Unity (AI) Gateway or ML.
• In-depth knowledge of the Databricks platform.
• Experience creating documentation, tutorials or training content.
• Effective communication, interpersonal and listening skills.
• Client-focused approach and ability to support others.
• Ability to interpret information and summarize key findings.
• Ability to collaborate with a wide range of clients.

Responsibilities

• Welcome and guide clients through product onboarding.
• Coordinate training sessions.
• Answer community questions about the product.
• Provide client support as escalation contact and first point of contact when needed.
• Gather client feedback and needs and suggest solutions to the Product Manager.
• Explore new ways to use the product.
• Suggest improvements to the client experience across processes, channels, and documentation.

Skills

Databricks experience

Data-related role

Documentation creation

Communication skills

Client-focused approach

Information synthesis

Collaboration across clients

Tools

Databricks platform

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

JOB DESCRIPTION

As a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their use of the platform.

What you’ll do

• Welcome and guide clients through product onboarding
• Coordinate training sessions
• Answer community questions about the product
• Provide client support as an escalation contact and, when needed, a first point of contact
• Gather client feedback and needs and suggest solutions to the Product Manager
• Explore new ways to use the product
• Suggest improvements to the client experience across support processes, communication channels, documentation, product discovery and the chatbot

QUALIFICATIONS

What you bring to the team

• Hands-on Databricks experience in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
• Experience in a data-related role and in-depth knowledge of the Databricks platform
• Experience creating documentation, tutorials or training content
• Effective communication, interpersonal and listening skills
• A client-focused approach and commitment to supporting othersi
• Ability to interpret information and summarize key findings
• Ability to collaborate with a wide range of clients

ADDITIONAL INFORMATION

What to send our way

• Your curriculum vitae highlighting relevant skills and experiences
• Relevant project links or examples of documentation, tutorials or training content