Product Specialist - Databricks

Ubisoft2; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

Ubisoft Montréal is seeking a Product Specialist to help clients maximize the Databricks data and AI platform. You will report to the Product Manager for Databricks and serve as a product resource, assisting clients in understanding features and supporting their use of the platform.

You will welcome clients through onboarding, conduct demonstrations, coordinate training sessions, and act as a first contact for support and escalation when needed, while gathering feedback to propose product

Qualifications

• Hands-on Databricks experience in BI, AI Gateway or ML.
• Experience in a data-related role and in-depth knowledge of the Databricks platform.
• Experience creating documentation, tutorials or training content.

Responsibilities

• Welcome and guide clients through product onboarding.
• Conduct product demonstrations.
• Coordinate training sessions.
• Answer community questions about the product.
• Provide client support as escalation contact and first point of contact.

Skills

Databricks experience

Business intelligence

Unity AI Gateway

Machine learning

Documentation creation

Communication skills

Client-focused

Tools

Databricks platform

Documentation tools

Job description

As a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their use of the platform.

What you'll do

• Welcome and guide clients through product onboarding
• Conduct product demonstrations
• Coordinate training sessions
• Answer community questions about the product
• Provide client support as an escalation contact and, when needed, a first point of contact
• Gather client feedback and needs and suggest solutions to the Product Manager
• Explore new ways to use the product
• Suggest improvements to the client experience across support processes, communication channels, documentation, product discovery and the chatbot

What you bring to the team

• Hands-on Databricks experience in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
• Experience in a data-related role and in-depth knowledge of the Databricks platform
• Experience creating documentation, tutorials or training content
• Effective communication, interpersonal and listening skills
• A client-focused approach and commitment to supporting others
• Ability to interpret information and summarize key findings
• Ability to collaborate with a wide range of clients