Product Specialist (Customer Products)

Firstlight Media Ltd; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Product Specialist to engage with customers and drive their roadmap. This role involves conducting discovery sessions, translating product strategy into detailed requirements, and collaborating closely with engineering and sales teams to ensure product success. The ideal candidate will have 5-8 years of experience in product management, particularly in the OTT video domain, and a strong understanding of Agile methodologies. Join a high-performing, learning-oriented culture that values transparency and collaboration, and make a significant impact in the rapidly evolving video technology landscape.

Qualifications

• 5-8 years in product management, especially in OTT video.
• Expertise in Agile methodologies and SDLC processes.

Responsibilities

• Conduct discovery sessions to gather customer requirements.
• Translate product strategy into detailed requirements for development.
• Collaborate with teams to ensure product success.

Skills

Product Management

OTT Video Technologies

Agile Methodologies

Communication Skills

Requirements Gathering

Stakeholder Management

Software Development Life Cycle (SDLC)

Problem Solving

Job description

About us:

At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture--you have landed on the right company. Reporting to the Director of Customer Products, our team is looking for a motivated Product Specialist to engage with our customers and drive their roadmap.

About the Role:

Key Responsibilities

1. Conducts Discovery sessions to gather customer requirements via workshops, questionnaires, workflow storyboards, use cases, scenarios, and other methods.
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams.
3. Collaborate closely with customers, engineering, product, and sales teams on the development and release of products, to ensure success of the customers and entire organization.
4. Work with stakeholders and project team to document and prioritize collected requirements.
5. Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develops strategies for enhancing or further leveraging these processes.
6. Integrate customer feedback and insights from performance measurement into roadmaps.
7. In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value.
8. Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria.

Key Qualifications:

Cultural Fit: Demonstrates mindset and behaviors such as:

1. Focusing on Impact: Entrepreneurial, results-oriented, and proactive in addressing client challenges. You prioritize solving customer needs and driving business impact through effective solutions and positioning.
2. Being Curious: Actively seeks to understand client priorities, industry trends, and how Quickplay’s solutions create value.
3. Being Supportive: Fosters collaboration across teams, builds strong client relationships, and ensures internal followership.
4. Speaking Up: Offers constructive feedback when improvements are needed, driving continuous progress and accountability.

Technical Expertise and Background:

1. 5-8 years of progressive experience in a similar role.
2. Mid level product management professional.
3. Must have experience in OTT video domain and technologies.
4. Collaborates with project sponsors to determine project scope and vision.
5. Must have thorough understanding of the software development life cycle (SDLC) processes and tools and must advocate for adherence to standards.
6. Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
7. Expert in Agile methodologies.
8. Ability to operate in a fast-paced environment, managing multiple projects simultaneously while prioritizing time and resources based on business impact.
9. Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis.
10. Quick learner and ability to understand technology opportunities and challenges at a business level.
11. Demonstrated passion and talent for technology. Candidates must have the capability to be conversant with Product and Technology leaders both internally and across our client base.
12. Contribute to a fair, positive and equitable environment that supports a diverse workforce.
13. You continually desire to stay curious, speak up, focus on impact, and be supportive. These four specific core principles are critical to your success here at Quickplay, and we understand that when you succeed--Quickplay succeeds.

Highly Favorable Skills:

1. Easy-going and flexible individual who can integrate and function within a pre-existing team located at different time zones.
2. Excellent oral and written communication skills capable of leading discovery, design/architecture sessions and documentations.
3. Self-starter, ability to work with some ambiguity and comfort working cross functionally.
4. High emotional intelligence and low ego.