Senior Product Manager, Charging Experience

ChargeLab Inc.; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

ChargeLab Inc. is seeking a Senior Product Manager to shape the future of our EV driver interfaces across web and mobile apps. You will define strategy and roadmaps, ensuring a simple, reliable experience whether at home or on public chargers.

You’ll partner with engineers, designers, and stakeholders across Marketing, Support, and Operations to drive data-driven decisions, measure success, and deliver impactful product improvements for thousands of EV drivers.

Qualifications

• 5+ years of professional product management experience in a SaaS or consumer software company.
• Proven track record of launching and managing successful B2C mobile products.
• Strong analytical skills with data-driven decision making.
• Prior experience with native mobile development, payments, web analytics is a strong plus.
• Excellent stakeholder management and cross-functional collaboration.

Responsibilities

• Own the strategy and roadmap for driver-facing applications (native mobile, web, and white-labeled apps).
• Be the resident expert on charging experience, consumer needs, and competitive landscape.
• Champion the EV driver's perspective and value for commercial customer success.
• Work with Product Operations and Engineering to treat data as a first-class citizen.
• Define and track key product metrics to measure success and inform decisions.
• Collaborate with engineering, design, and business teams to deliver improvements.
• Drive go-to-market strategies with Sales, Marketing, and Operations.

Skills

Product management

B2C mobile products

Data analytics

Agile/Scrum

Stakeholder management

EV charging

Education

Bachelor's degree or equivalent

Job description

Our Purpose

ChargeLab is a fast-growing software company on a mission to build the ultimate EV charging infrastructure. The next decade is all about electric vehicles, and we’re at the forefront by developing the systems that power charging networks worldwide. By 2030, most vehicles sold in North America will be EVs—and we’re building the software to support them.

ChargeLab is backed by top investors and partners, and we’re rapidly scaling to meet the growing demand for EV infrastructure. If you’re up for tackling complex challenges, making a real impact, and seeing your work support thousands of EV charging stations, then come be a part of our journey!

How You’ll Make an Impact

As a Senior Product Manager at ChargeLab, you will play a pivotal role in shaping the future of our EV driver interfaces. You will define the strategy and roadmap for our EV driver apps (web and mobile), ensuring that they deliver a simple, reliable and consistent experience, whether the user is charging their vehicle at home or within our network of public chargers. Your work will directly impact the daily lives of thousands of EV drivers, leading to improvements in public perception, customer satisfaction, business scalability and the success of our ChargeLab Rewards rebate program.

Your work will make the ChargeLab network of chargers available more broadly in other apps, and bring other apps' drivers into our network, as well. You’ll partner closely with other product managers to bring business and reliability priorities to life in the driver experience.

You will collaborate closely with engineers, designers, and business stakeholders across Marketing, Support, and Operations to build and refine solutions. This is a high-impact role where you will drive data-driven decision-making and play a key part in ChargeLab’s growth.

About Product at ChargeLab

At ChargeLab, we empower our product teams to solve both customer and business problems in ways that our users love and that drive our company forward.

Our product teams are cross-functional and fluid, typically comprised of a Product Manager, a Product Designer, and a team of engineers. Product managers here don’t just execute features—they own outcomes. We expect PMs to define success metrics, analyze data, collaborate with stakeholders, and influence their peers to drive real impact.

If you thrive on autonomy, enjoy solving complex challenges, and love seeing your work shape an industry, this role is for you.

What you'll do

• Own the strategy and roadmap for driver-facing applications, including native mobile apps, web app, and customer white labeled apps. You'll also contribute to the site host experience when your features impact both drivers & site hosts.
• Serve as the resident expert on the charging experience, consumer needs, and the competitive landscape for drivers.
• Champion the EV driver's perspective, and emphasize the value of a growing group of drivers to commercial customer success
• Work with Product Operations and Engineering to ensure we treat data as a first class citizen, empowering analytics and reporting
• Define and track key product metrics to measure success and drive data-informed decisions.
• Work closely with internal and external stakeholders to build solutions that make home and public charging and seamless for users.
• Collaborate with engineering, design, and business teams to deliver impactful product improvements.
• Drive go-to-market strategies in partnership with Sales, Marketing, and Operations teams.
• Continuously refine the product vision and strategy, ensuring alignment with company goals.
• Deliver iterative, incremental improvements while working towards long-term strategic goals.

Your experience

• 5+ years of professional product management experience in a SaaS or consumer software company.
• A proven track record of launching and managing successful B2C mobile products.
• Strong analytical skills with experience in data-driven decision-making.
• Prior experience with native mobile development, payments, web analytics is a strong plus.
• Excellent stakeholder management and ability to work cross-functionally with finance, sales, marketing, and engineering teams.
• Experience working in Agile/Scrum environments.
• A passion for EV charging and making a positive impact on the environment.
• Bachelor's degree in a related field or equivalent experience.