Product Owner, Internet Product Lifecycle Management

Cogeco Communications; Burlington; On-site; CAD 90,000 - 140,000; Full time

Job summary

Cogeco Connexion Inc is seeking a Product Owner for Internet Product Lifecycle Management based in Burlington, ON. You will drive the broadband product strategy across FTTH, DOCSIS, and Smart Wi‑Fi, managing end-to-end lifecycle from concept to sunsetting and collaborating across US/Canada markets.

You will lead cross-functional teams with a focus on improving customer activation, service delivery, and monetization, while tracking KPIs like churn, LTV, and ROI in an Agile environment.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Computer Science, or a related field.
• Minimum 7 years of product management experience in telecommunications or technology.
• Proven track record in Agile environments with backlog refinement, sprint planning, and user story creation.
• Strong knowledge of broadband networking technologies (FTTH, DOCSIS), home Wi‑Fi, and CPE gateways.
• Cross-functional leadership bridging engineering concepts and commercial objectives.

Responsibilities

• Define the Future Roadmap: own and articulate the strategic product roadmap for Cogeco and Breezeline, ensuring offerings remain scalable, competitive, and aligned with market trends.
• Go-to-Market & Product Simplification: develop integrated marketing strategies while streamlining delivery and onboarding across Canadian and US markets.
• Business Outcome Ownership: track KPIs like service delivery quality, monetization, LTV, campaign ROI, and churn reduction.
• Market Intelligence: monitor emerging broadband tech and competitive trends to guide portfolio evolution.
• End-to-End Lifecycle Leadership: manage backlog from concept to performance optimization, upgrades, and sunsetting.
• Delivery & Service Optimization: collaborate with Engineering, IT, and Operations to improve self-install workflows and network stability.
• Feature Definition & Requirements: translate goals into stories for speed tiers, CPE gateways, mesh extenders, and smart home services.
• Cross-Functional Execution & Partnerships: work with Marketing, Sales, Customer Ops, and vendors to deliver roadmap goals.

Skills

Product management

Agile methodologies

Stakeholder leadership

Backlog management

Data-driven decisions

Education

Bachelor's degree

Job description

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

Job Description :

The Product Owner, Internet Product Lifecycle Management, is responsible for defining and executing the internet and broadband product strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi‑Fi while managing the end-to-end lifecycle of legacy internet platforms and customer premises equipment (CPE). You will collaborate cross‑functionally to optimize the customer experience from self‑activation through ongoing service, drive operational efficiencies, and support growth initiatives.

Key Responsibilities

Strategy and Vision

Define the Future Roadmap: Own and articulate the strategic product roadmap for Cogeco and Breezeline, ensuring broadband, home networking, and value‑added service offerings remain scalable, highly competitive, and aligned with market trends.

Go‑to‑Market & Product Simplification: Develop integrated marketing and go‑to‑market strategies while streamlining delivery processes, onboarding workflows, and internet offerings across both Canadian and US markets.

Business Outcome Ownership: Establish and track key performance indicators including service delivery quality, monetization, customer lifetime value (LTV), campaign ROI, and churn reduction.

Market Intelligence: Monitor emerging broadband technologies (such as XGS‑PON, Wi‑Fi 7, and Next‑Gen DOCSIS) and competitive trends to guide portfolio evolution.

Product Execution and Lifecycle Management

End‑to‑End Lifecycle Leadership: Manage and prioritize the product backlog across the complete lifecycle, from initial concept and launch to performance optimization, hardware upgrades, and platform sunsetting.

Delivery & Service Optimization: Partner with Engineering, IT, and Operations to improve self‑installation workflows, provisioning success rates, network stability, and customer‑facing management tools.

Feature Definition & Requirements: Translate high‑level business goals into detailed user stories and technical requirements for speed tiers, CPE gateway hardware, mesh extenders, and smart home services.

Cross‑Functional Execution & Partnerships: Collaborate across Marketing, Sales, Customer Operations, and external technology vendors to execute roadmap deliverables and support key business targets.

Qualifications & Requirements

Bachelor's degree in Engineering, Business Administration, Computer Science, or a related field.

Minimum 7 years of product management experience within the telecommunications or technology sector.

Proven track record in Agile environments with expertise in backlog refinement, sprint planning, and user story creation.

Strong domain knowledge of broadband networking technologies (FTTH, DOCSIS), home Wi‑Fi ecosystems, and CPE gateway platforms.

Demonstrated cross‑functional leadership skills with the ability to bridge complex engineering concepts and commercial objectives.

#LI-Hybrid

Location

Location : Burlington, ON

Company

Cogeco Connexion Inc At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well‑being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]