Product Operations Specialist

HelloFresh; Toronto; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative food company is seeking a Product Operations Specialist to enhance customer experience across its brands. This role involves managing content workflows, optimizing processes, and collaborating with global teams to drive efficiency. You'll play a crucial part in ensuring high-quality materials and contribute to product development initiatives. With a flexible hybrid work approach, this position offers a supportive environment for growth and development. Join a team that values collaboration, creativity, and fun while delivering high-quality meals to customers.

Benefits

Box Discount

Health & Dental benefits

Generous vacation and PTO

Parental leave top-up program

Career development opportunities

Team socials

Diversity & Inclusion Initiatives

Access to Headspace app

Discount on fitness memberships

Fun workplace culture

Qualifications

• 2-3 years experience in a fast-paced environment.
• Strong attention to detail and excellent communication skills.
• Experience with SQL is a valuable asset.

Responsibilities

• Oversee weekly recipe and menu content workflows.
• Drive workflow efficiency and address operational bottlenecks.
• Manage recipe databases and analyze datasets for insights.

Skills

Detail-oriented

Communication skills

Collaboration skills

Google Sheets proficiency

Organizational skills

Problem-solving skills

SQL knowledge

Education

Experience in food or content editing

Education in related fields

Tools

Google Sheets

Internal tools

Job description

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S'more About The Team

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities.

Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support HelloFresh’s mission to deliver high-quality meals.

Lettuce Share What This Role Will Be Responsible For

1. Content & Quality Management: Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).
2. Process Optimization & Tech Support: Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.
3. Internal Tool Expert: Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.
4. Project & Change Management: Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.
5. Cross-Functional & Global Collaboration: Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.
6. Data Management & Insights: Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.
7. All other duties, as assigned

Sound a-peeling? Here's what we're looking for

1. 2–3 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).
2. Strong attention to detail—you notice the small things that others might miss.
3. Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.
4. Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.
5. Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.
6. Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.
7. Comfortable working independently, with strong critical thinking and problem-solving skills.
8. Experience with SQL or a strong interest in learning is considered a valuable asset.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Consumer Services