RevOps Lead: AI-Driven Revenue & CRM Architect

Ideon Technologies, Inc.; Richmond; Hybrid; CAD 95,000 - 120,000; Full time

Benefits offered by this job

Equity option

Tuition support

Health and dental benefits

Paid time off 3 weeks

Sick days 5

Remote work 2 weeks/year

Parental leave top-up

Casual dress

Free parking

Social events

Job summary

Ideon Technologies, Inc. in Richmond, BC is seeking a Revenue Operations Lead to own CRM systems, forecasting, and data-driven enablement for a fast-scaling tech team.

You will align marketing, sales, and customer success, build automated reporting, and implement AI-driven processes while maintaining security and data integrity. The role partners with global teams, requires strong analytics, and provides hybrid work with travel to HQ as needed.

Qualifications

• Several years in rev ops, sales ops, or commercial analytics in a B2B environment with long, complex sales cycles.
• Hands-on CRM ownership and configuration experience (HubSpot preferred, Salesforce also relevant).
• Experience owning or building a sales forecast and the ability to explain it clearly.
• Strong analytical skills and comfort with data, able to derive insights independently.
• Fluency with AI tooling and governance learned from real deployments.
• Credibility to hold a standard with experienced teammates.
• Ability to build and operate across multiple priorities with pace.
• Well-developed communication skills in English, written and verbal, and legal right to work full-time in Canada.

Responsibilities

• Own the Customer Relationship Management System and define pipeline stages, criteria, and data fields.
• Run a single weekly, evidence-based forecast for the commercial team.
• Reconcile forecast with pipeline and capacity; highlight discrepancies early.
• Partner with Finance on definitions, reporting, and cross-team review of commercial outputs.
• Build and maintain leadership reporting packs and replace manual analysis with repeatable processes.
• Own how AI and automation are used, with checks before outputs reach customers.
• Lead onboarding and training; maintain knowledge bases in Notion and Gong.

Skills

CRM ownership

HubSpot

Forecasting

Analytics

AI tooling

Notion

Gong

Tools

HubSpot

Job description

Ideon Technologies, Inc. in Richmond, BC is seeking a Revenue Operations Lead to own CRM systems, forecasting, and data-driven enablement for a fast-scaling tech team.

You will align marketing, sales, and customer success, build automated reporting, and implement AI-driven processes while maintaining security and data integrity. The role partners with global teams, requires strong analytics, and provides hybrid work with travel to HQ as needed.